Emergency Communications Operations Support

Department of Health, Tasmania; Hobart; On-site; AUD 77,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Fitness Passport

Job summary

The Department of Health Tasmania is seeking an Operations Support Assistant for the Triple Zero Communications Centre. The role provides administrative, payroll and organisational support across the team, partnering with the leadership group to ensure efficient workforce administration, meetings, documentation and reporting.

Key duties include coordinating documentation, maintaining records, and contributing to smooth centre operations in a fixed-term, full-time capacity.

Qualifications

• Demonstrated experience in undertaking a broad range of high-level administrative duties.
• Ability to organise, set priorities, meet deadlines and manage multiple tasks in a demanding environment.
• Well-developed computer skills and experience with software applications, information and payroll systems.

Responsibilities

• Provide administrative and payroll support across the Triple Zero Communications Centre.
• Assist with workforce administration and documentation across the team.
• Coordinate meetings, generate reports and maintain records to support smooth operations.
• Collaborate with leadership to ensure efficient centre operations.

Skills

Administrative duties

Prioritization & deadline management

Payroll processes

Tools

Payroll software

Finance systems

Office suites

Job description

The Team

The Ambulance Tasmania Triple Zero Communications Centre is a dedicated team working around the clock to connect Tasmanians with emergency ambulance care when they need it most. The team manages Triple Zero calls, assesses and prioritises incidents, coordinates ambulance resources, and supports frontline crews, working together to deliver a responsive and effective statewide emergency service.

The Role

The Operations Support Assistant plays a key role in supporting the effective operation of the Triple Zero Communications Centre, providing administrative, payroll and organisational support across the team. Working closely with the leadership group, the role assists with workforce administration, coordination of meetings and documentation, reporting, record keeping and other activities that support the smooth running of the Centre.

You will need

• Demonstrated experience in undertaking a broad range of high-level administrative duties.
• Demonstrated ability to organise, set priorities, meet deadlines and deal with a number of tasks concurrently within a demanding operational environment.
• Well-developed computer skills and demonstrated experience in using a range of software applications, information and finance systems, and payroll processes.
  
  

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Fixed term full time, day worker position, working 76 hours per fortnight, commencing as soon as possible for a period of up to 12 months.

• Notwithstanding hours to be negotiated with the successful applicant.
  
  

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$76,849 to $82,996 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025
  
  

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Allowances

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
  
  

More information about our Employee Benefits can be found here

Eligibility

Applicants should note the following criteria are desirable:

• Current Driver License
  
  

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Operations Support Officer - Communications Centre Band 3.docx
  
  

Application Guide:

• Applicant Guide.docx
  
  

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Sally Vote

Position: A/Director Communications

Phone number: 0461 506 655

Email address: [e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.