EL1 Process Improvement Specialist

Talent International; Parramatta; Presencial; AUD 96.000 - 126.000; Jornada completa

Descripción de la vacante

Talent is seeking an experienced Process Improvement Specialist for a 12-month contract across NSW to enhance service delivery and user experience for essential services.

You will map current-state processes, analyse data, identify inefficiencies and work with stakeholders to deliver practical improvements. Collaboration with service designers, analysts and other teams is essential.

Australian citizenship or Baseline security clearance eligibility is required to proceed with applications.

Formación

• Experience in process improvement within a complex organisation.
• Strong skills in current-state process mapping and bottleneck identification.
• Experience using data to assess performance and support decisions.
• Excellent facilitation and stakeholder engagement skills.
• Ability to work across business, design and technical teams.
• Experience coaching others in continuous improvement practices.
• Customer-focused approach to improving service outcomes.

Responsabilidades

• Map current-state processes across customer-facing services and back-office functions.
• Design and conduct time and motion studies to analyse handling times and efficiency.
• Engage with end users to understand experiences, challenges and pain points.
• Collect and analyse qualitative and quantitative data to recommend process improvements.
• Collaborate with service designers, business analysts, UI/UX designers and stakeholders to develop viable solutions.
• Support end-user testing to assess improvements and maintain a continuous improvement backlog.
• Provide guidance and coaching on process design and optimisation.
• Manage stakeholder relationships, priorities, issues and risks.

Conocimientos

Process improvement

Process mapping

Data analysis

Stakeholder engagement

Facilitation

Cross-functional collaboration

Continuous improvement

Customer experience

Descripción del empleo

12-month contract | Multiple locations across NSW
$602.55 per day + super

We are seeking an experienced Process Improvement Specialist to join a federal government agency, helping improve service delivery and the experience of people accessing essential services.

This role suits someone who can map complex processes, analyse data, identify inefficiencies and work with stakeholders to deliver practical, measurable improvements.

About the role

Working within a service design team, you will assess existing processes across customer pathways and internal operations, identify opportunities for improvement and support the testing and delivery of effective solutions.

Key responsibilities

• Map current-state processes across customer-facing services and back-office functions.
• Design and conduct time and motion studies to analyse handling times and operational efficiency.
• Engage with end users to understand their experiences, challenges and pain points.
• Collect and analyse qualitative and quantitative data to recommend process improvements.
• Collaborate with service designers, business analysts, UI/UX designers and business stakeholders to develop viable solutions.
• Support end-user testing to assess improvements and maintain a continuous improvement backlog.
• Provide guidance and coaching on process design and optimisation.
• Manage stakeholder relationships, priorities, issues and risks.

About you

You will bring:

• Demonstrated experience in process improvement, business process analysis or operational transformation within a complex organisation.
• Strong skills in current-state process mapping, identifying bottlenecks and developing practical recommendations.
• Experience using data and operational insights to assess performance and support decisions.
• Strong facilitation, communication and stakeholder engagement skills.
• The ability to work collaboratively across business, design and technical teams.
• Experience leading activities independently and coaching others in continuous improvement practices.
• A customer-focused approach and commitment to improving service outcomes.

Applicants must have Australian citizenship or be eligible to obtain a Baseline security clearance.