Education Counsellor, Brisbane

IDP Education Ltd; City of Brisbane; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading educational services company in Brisbane is seeking an Education Counsellor to guide international students in their educational journey. The successful candidate will provide excellent counseling services, manage student applications, and assist in facilitating enrolments. Ideal candidates should have relevant experience in sales or customer service and a good understanding of the international education sector. This full-time, permanent role provides a unique opportunity to support students in achieving their educational aspirations.

Qualifications

• Experience in a sales or customer service driven environment.
• Good understanding of the international education sector.
• Relevant experience working as an Education Counsellor or similar role.

Responsibilities

• Drive achievement of pipeline goals and customer satisfaction.
• Provide outstanding customer service to students and families.
• Guide international students in finding the right institution.

Skills

Sales experience

Customer service skills

Stakeholder management

Communication skills

Fluency in English

Proficiency in Vietnamese

Education

Relevant tertiary qualifications

Job description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the international education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, Profeciency in Vietnamese (Desirable) and fluency in English, both verbal and written.

Role purpose

We have an exciting opportunity as Education Counsellor to support our Student Placement team at Brisbane. The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

This is a Full time - Permanent opportunity based out of our Brisbane office.