eCommerceLeader-BIGW Eastern Suburbs NSW

BIG W; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Team discounts across brands

Career development opportunities

Access to 24/7 personalised support via Sonder

Job summary

BIG W is seeking an eCommerce Leader to enhance the digital experience and ensure excellent customer service. You will manage a team, apply data-driven insights, and oversee online order fulfilment processes.

This role offers permanent opportunities and flexibility to meet work-life commitments, along with access to numerous benefits, including team discounts and career development.

Qualifications

• Experience leading a team in a retail or e-commerce setting.
• Ability to use data and insights effectively to drive decisions.
• Strong planning capability with attention to detail.

Responsibilities

• Ensure the delivery of a great customer experience daily.
• Lead team management including rostering and development.
• Plan and implement online order fulfilment processes.

Skills

Leadership

Data-driven decision making

Customer service management

Agility and adaptability

Planning and organization

Job description

• Attractive team benefits, discounts and rewards program
• Work with a team that supports growth and career development
• Permanent opportunities offering stability and career pathways

What we're like

At BIG W everyday’s a big day. For you, this could be the start of something big. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.

About the role

The eCommerce Leader supports the delivery of digital experience through fulfilment and a quick, easy and seamless checkout experience digitally.

What you'll do

• Ensure the delivery of a great customer experience every day
• Lead a team including rostering, leave, succession, training, development and recruitment
• Create respectful, trusting and positive relationships with the community you serve
• Manage customer compliments and complaints
• Plan and implement online order fulfilment processes, ensuring that orders are filled and despatched within SLAs
• Manage sales and budgets

What you'll bring

We are looking for a purpose-led leader that ensures care and belonging are at the forefront of every decision you make for the team, customer and community. You work with agility and are adaptable to change as we continue on our rapid transformational journey.

• You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
• Creative but with a keen eye for detail and strong planning capability with the ability to embed structured processes and routine
• Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week

Benefits

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.