eCommerce Manager

GAZMAN; City of Melbourne; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Generous product allowance and discounts

Free on-site parking

Supporting, collaborative culture

Job summary

A leading Australian fashion retailer is seeking an experienced eCommerce Manager to oversee online trading and operational performance. This role is key in executing sales strategies through website optimization and fostering a collaborative team environment. The ideal candidate will have at least three years of experience, strong digital marketing skills, and a passion for enhancing customer experiences. The position offers a competitive salary, product discounts, and supportive culture.

Qualifications

• Minimum of three years' experience in eCommerce or digital agency.
• Solid understanding of eCommerce practices and conversion drivers.
• Proven stakeholder management capability.

Responsibilities

• Manage day-to-day trading across online sales channels.
• Plan and execute website campaigns in line with promotions.
• Optimize conversion through data-led insights.

Skills

Data-driven and analytical

Strong experience in digital marketing

Excellent communication skills

Creative eye for digital assets

Organizational skills

Job description

We are on the hunt for an experienced and commercially driven eCommerce Manager to take ownership of the day‑to‑day trading and operational performance of our online channels. This hands‑on role is responsible for delivering online sales targets through best‑in‑class website optimisation, merchandising and customer experience initiatives.

Other responsibilities will include but not limited to:

• Manage day‑to‑day trading and content across all online sales channels, including product data, enrichment, categories and pricing
• Plan and execute website campaigns in line with the promotional calendar
• Own onsite visual merchandising and optimise conversion through data‑led insights and performance reporting
• Maintain website content including homepage, landing pages, banners and promotional assets
• Work closely with Product, Production and Creative teams to deliver accurate product content and eCommerce photography
• Brief, manage and deliver digital assets for the website, including landing pages and promotional content
• Write and optimise SEO‑friendly product descriptions and website content
• Develop and deliver blog content in collaboration with Marketing and external agencies to drive organic traffic
• Implement SEO content updates as provided by agency partners
• Deliver CRO initiatives and UX improvements to enhance the customer journey and increase conversion
• Use digital analytics tools to identify optimisation opportunities and customer experience improvements
• Identify, log and manage website bugs and enhancements through to UAT and post‑deployment testing
• Work with development partners and internal teams to resolve technical and integration issues
• Collaborate with CRM, Digital Marketing and agency partners on integrated campaigns across EDM, Paid Search, Social and SEO
• Partner with Customer Service, Retail Operations and Fulfilment teams to deliver a seamless end‑to‑end customer experience
• Deliver weekly and monthly performance reporting
• Use web analytics to drive continuous optimisation and performance improvements

What we’re looking for:

• Minimum of three years’ experience in an eCommerce Manager role within the retail industry or at a digital agency
• Strong experience across digital marketing channels including SEO, Paid Search, Social and Affiliates
• Solid understanding of eCommerce best practice, onsite merchandising and conversion drivers
• Data‑driven and analytical, with experience turning insights into performance improvements
• Commercial, performance‑focused mindset with strong problem‑solving and initiative
• Creative eye with the ability to contribute to digital assets and content
• Excellent written and verbal communication skills with strong attention to detail
• Proven stakeholder management and relationship‑building capability
• Highly organised, able to multitask and manage competing priorities in a fast‑paced environment
• A passion for eCommerce and digital who is customer‑centric and collaborative team player
• Willingness to learn and grow and are curious and a critical thinker
• A fantastic attitude!
• A competitive salary package
• Generous product allowance and 50% discount across all our brands (GAZMAN, Perri Cutten, Cable) for yourself and immediate family
• Free on‑site parking
• A supportive and collaborative culture, where your ideas are welcomed and valued
• The opportunity to work with a respected senior leadership team who are committed to innovation and growth
• Be part of a proudly Australian‑owned, well‑established and trusted business
• Opportunities to attend fantastic events through the year

Who we are

GAZMAN is part of the Austin Group, a proudly Australian‑owned fashion retail and wholesale company with iconic brands including GAZMAN, Cable & Perri Cutten. With over 130 retail stores and more than 150 wholesale partners across Australia and New Zealand, we’ve been a trusted name in menswear since 1974.

We provide contemporary menswear solutions with a focus on quality, fit, and customer connection.

At GAZMAN, we treat our customers and our team like family. We’re authentic, passionate, and committed to going above and beyond every day.

Our Culture

Austin Group’s family‑driven culture is built on our belief in authenticity, passion and always striving to ensure every interaction we have builds a truly personable relationship and delivers an experience that is beyond expected. We seek to inspire one another day in and day out with a proactive, collaborative and positive approach.

After 13 years at GAZMAN, I still love what I do. It’s more than a job—it’s being part of a team that treats each other and our customers like family, values quality and career growth, and brings positivity, energy and fun to the workplace. — Belinda |VIC

Working at Austin Group has been a refreshing experience. From day one I’ve felt part of a supportive, collaborative, family‑run business with room to grow, try new things and make a real impact in a fast‑paced, energising environment. — Jamie | Support Office

If you have the required skills, a positive and enthusiastic attitude and are looking to join a highly dedicated and passionate team, please apply online through LinkedIn.