Early Intervention Specialist

Gallagher; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading insurance and risk management firm in Australia is seeking an Early Intervention Specialist to facilitate safe returns to work for injured employees. This role involves working closely with employers and providing guidance throughout the claims process. Candidates should have experience in claims management, a solid understanding of relevant guidelines, and excellent communication skills. The position offers a competitive salary and various employee benefits including flexible work arrangements.

Benefits

4 weeks annual leave

Health Insurance Discounts

Paid parental leave

Flexible work arrangements

Employee Recognition Awards

Qualifications

• Understanding of types of injuries and their impact on Return to Work outcomes.
• Experience in managing complex claims.
• Ability to read complex claims indicators.

Responsibilities

• Provide guidance and assistance for return to work for injured workers.
• Contact employers to engage with workers about RTW.
• Educate employers on meeting RTW obligations.
• Refer claims to Occupational Rehabilitation Providers.
• Ensure adequate resources for EI program staff.

Skills

Claims/case management experience

Excellent communication skills

Knowledge of work cover and VWA guidelines

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

About the Role

As an Early Intervention Specialist (EIS) you will focus on the Return To Work (RTW) aspect of high‑risk workers compensation claims which are pending approval and acceptance. The EIS will provide guidance and assistance to employers with the aim of facilitating an early, safe and sustainable return to work for injured workers, and helping to set up a claim to get a head start before it reaches the claims management team.

In this customer facing role, you will be on the front line providing excellent customer service by phone to a variety of stakeholders. From time to time, you may need to travel to employer work sites and participate in site claims reviews.

How You'll Make an Impact

• Identifying claims that may benefit from early RTW assistance.
• Contacting employers to determine the level of engagement with the worker about RTW, potential barriers, and consider what assistance is required.
• Educating employers around how to meet their RTW obligations and may also engage further services depending on the need of a specific claim.
• Referring claims to Occupational Rehabilitation Providers, our Mobile Case Management team for treating health provider Case Conferencing.
• Ensuring others in the business involved in the Early Intervention (EI) program have the required resources and training to undertake their roles.
• Being readily available and accessible to GB staff involved in the EI program to provide guidance and to troubleshoot issues as they arise.

About You

• Claims/case management experience within Workers Compensation industry.
• In depth understanding of work cover and VWA guidelines and procedures, as well as practical application of these.
• Knowledge of and experience in managing complex claims, and the ability to understand or read complex claims indicators.
• An understanding of types of injuries, and how they impact Return to Work outcomes.
• Excellent communication, coaching and mentoring skills.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
• Novated Leasing opportunities.
• Two paid volunteer days annually.
• Health Insurance Discounts with our Group Insurance Plan.
• Employee Stock Purchase Program.
• Paid parental leave.

Other Benefits

• Flexible and hybrid work arrangements.
• Mental Health and Wellbeing Support for yourself and immediate family members.
• Employee Recognition Awards and Service Milestone Recognitions.
• Peer Support Program.
• Annual flu vaccinations.
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more…

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.