Early Childhood Compliance Officer - Coburg

Department of Education & Training, Victoria; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

VECRA is seeking an Operations Manager to support area-based teams across the North Western Victoria region, with a focus on regulatory compliance and service quality.

You will work under the Operations Manager and senior colleagues, undertaking administrative and regulatory duties, site visits, and data management to ensure adherence to National Law and Regulations.

Qualifications

• Essential: Victorian Working with Children Check and Victorian driver's licence.
• Desirable: Qualifications in compliance, regulation, business administration, early childhood education.

Responsibilities

• Provide administrative support to area/region, assist with report writing and regulatory tasks.
• Conduct compliance service visits across ECEC services to assess against National Law and Regulations.
• Support senior authorised officers during regulatory visits.
• Assess complaints and incidents from stakeholders and triage appropriately.
• Prepare compliance documents, notes, reports and records of incidents.
• Attend and participate in team meetings and liaise with stakeholders.
• Communicate effectively with internal and external stakeholders to support regulatory activities.
• Ensure data quality and timely input in the National Quality Agenda IT System.

Education

Compliance/regulatory/administration qualifications

Job description

About the Branch

Located across the four VECRA regions and the central office, the Operations Branch manages and supports regional teams to deliver VECRA's core regulatory work. The regional teams comprise authorised officers, compliance officers and support staff who assess and rate National Quality Framework (NQF) services against the National Quality Standard (NQS), conduct inspections to monitor compliance with the National Law, Children's Services Act and Child Safe Standards, as well as investigating alleged non‑compliances.

About the Role

An exciting opportunity is available for a highly motivated individual with strong attention to detail and a passion for meaningful work to support area‑based teams within VECRA. Supported by a comprehensive training program, the Operations Manager and other senior colleagues, the successful candidate will undertake a range of administrative, regulatory and compliance activities, including:

• providing administrative support to the area or region, assisting with report writing, and undertaking other administrative and regulatory activities as required by the Operations or Regional Manager
• conducting compliance service visits across a range of education and care settings, including outside school hours care, occasional care services, long day care and kindergarten programs, to assess compliance against the National Law and associated Regulations (or the Victorian Law and Regulations where relevant)
• supporting senior and experienced authorised officers to undertake regulatory visits, as directed
• assessing complaints and incident notifications received from a range of stakeholders, including parents, community members, educators, approved providers and services, and applying a systematic and consistent approach to the management and triage of notifications
• preparing compliance documentation, including correspondence, observation notes, compliance reports and records relating to notable incidents identified during compliance service visits
• attending and actively participating in team meetings
• communicating effectively with a range of internal and external stakeholders to share information and support regulatory activities
• ensuring the quality and accuracy of data through timely input and maintenance within the National Quality Agenda IT System.

Attributes

To be successful in this role, you will have:

• strong planning and organising skills, including the ability to use systems and processes to manage work priorities and meet timelines
• strong critical thinking and problem‑solving skills, including experience with data entry and management, and an ability to identify and implement process improvements
• sound judgement and an ability to make decisions on low‑risk matters
• strong interpersonal skills and the ability to engage with a range of internal and external stakeholders, including ECEC services and families
• the ability to communicate clearly, accurately and professionally both verbally and in writing
• demonstrated strong general administrative skills, advanced computer skills and the ability to follow business rules and guidelines, including when sharing sensitive information
• a proven ability to work collaboratively with others to build productive and respectful relationships with stakeholders and team members
• an understanding of the Regulatory Authority's work, including the duties of Authorised Officers (or the ability to quickly acquire an understanding).

Regional information and travel requirements

There is one ongoing VPS 3 positions based at our Coburg office. Compliance officers are required to travel within their designated work area and at times across the North Western Victoria region. Typical work arrangements include a balance of working independently while undertaking visits to early childhood education and care services, and working from the Coburg office as part of a collaborative and inclusive team. The role may occasionally require planned overnight travel. Applicants should be aware that travel and office attendance requirements are an inherent part of this role. By applying, you are confirming your willingness to meet these requirements.

Qualifications and Experience

Desirable: Relevant qualifications in compliance, regulation, business administration, early childhood education or similar.

Essential: Successful applicants will be required to hold a valid Victorian Working with Children's Check and Victorian driver's licence.

Diversity and Inclusion

VECRA values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

Further Information

For more information about our work, working for VECRA, diversity and inclusion, and our employment conditions visit the VECRA website and our Diversity and Inclusion page. For further information pertaining to the role, please contact Kirsten Mitchell, Area Manager via 03 9059 4356 or [e-mail].

Preferred Applicants

Preferred applicants may be required to complete a police check and may be subject to other pre‑employment checks.

Confidentiality

Information provided to VECRA will be treated in the strictest confidence.

Accessibility

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Application Deadline

Applications close 11:59pm on 04 November 2026.