Dynamics 365 CRM Support Engineer

EY Studio+ Nederland; South Australia; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A global professional services firm is seeking a Dynamics 365 CRM Support Engineer to support Microsoft Dynamics 365 and enhance client experiences. The ideal candidate will have development experience in D365 Customer Experience and be self-motivated with strong problem-solving skills. This role offers flexibility with hours and a competitive salary package tailored to individual skills and experience.

Benefits

Career development opportunities

Comprehensive benefits package

Family-friendly policies

Qualifications

• Self-motivated and proactive team player with strong problem-solving skills.
• Ability to engage confidently with clients and colleagues.
• Preferred background in D365 Field Services, Sales, Customer Service, or Finance.

Responsibilities

• Resolve client requests promptly according to agreed timelines.
• Maintain accurate documentation for client platforms.
• Assist Service Delivery Manager with operational reporting.
• Manage incidents effectively and be available for on-call duties.
• Support business development by contributing to proposals.

Skills

Dynamics 365 CE development and configuration experience

Problem-solving skills

Excellent communication abilities

Understanding of Dynamics 365 CE integration

Working knowledge of relational databases

Experience with Power Platform

Knowledge of Microsoft Azure

Tools

Microsoft Dynamics Certification(s)

Microsoft Power Platform Certification(s)

Job description

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Here at EY you’ll work with a team of amazing Technologists who are always growing learning and adapting in and out of the office. Technology is changing the world and we’re at the centre of it all. With a team list that reads like a who’s who in tech and a highly disruptive business model we’re advancing the art of team collaboration. Driven by honest values and an amazing culture we’re out to unleash the potential of every team.

As our Dynamics 365 CRM Support Engineer you’ll be part of long-term engagement on an industry leading program of work whereby you will primarily support Microsoft Dynamics 365 (D365) and potentially other applications that will positively impact the experience of millions of Australians. You will bring developer experience in D365 Customer Experience (CE) to the role. Being a high-profile client and program of work you will gain exposure to a bespoke design system whilst collaborating with exceptional technologists.

We’re looking for an Australian citizen as you will require a security clearance for the role based in Tarndanya Adelaide. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email ITSM tickets phone).
• Maintain accurate documentation including technical processes and support materials for client platforms.
• Assist Service Delivery Manager with operational reporting issue escalation and preparation for client meetings.
• Manage incidents effectively including investigations to prevent recurrence and availability for on-call duties (up to 2 weeks / month).
• Support business development by contributing to proposals and pitch decks for prospective clients.

Skills and attributes for success

We are looking for someone who is self-motivated and proactive team player with strong problem-solving skills and excellent communication abilities able to confidently engage with both clients and colleagues. You will also have:

• Dynamics 365 CE development and configuration experience
• A good understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies
• Working knowledge of relational databases and data migration concepts is preferred
• D365 Field Services and / or Sales and / or Customer Service and / or Finance & Operation
• Power Platform
• Microsoft Azure
• Microsoft Dynamics Certification(s)
• Microsoft Power Platform Certification(s)

What we offer you

At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY your career is yours to shape! Well develop you with future-focused skills and equip you with world-class experiences.
• A comprehensive benefits package: From a yearly wellness incentive to access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally.
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliation at equity and inclusiveness (DE&I) are core to who we are how we work and how we live our values. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch at or(option 2). Anything you tell us will be kept completely confidential.

Our offices will be closed for the Christmas holiday period from Monday 22 December 2025 to Tuesday 6 January 2026. Applications received during this time will not be reviewed until we return. We appreciate your patience and look forward to connecting with you in the new year.

Are you ready to shape your future with confidence Apply today.

EY Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.