Duty Manager: Lead Store Ops & Customer Service

ALDI Stores Australia; Adelaide; On-site; AUD 44,000 - 55,000; Full time

Benefits offered by this job

Hourly rate

Weekend shifts

35-hour week

Career progression

Wellbeing program

Employee assistance

Job summary

ALDI Stores Australia is seeking a Duty Manager to lead store operations during our busy shifts. You’ll supervise team members, assist customers, and ensure every day runs smoothly from opening to close.

You’ll coach staff, deliver friendly service at the registers, keep shelves stocked, and maintain safety. The role offers extensive training, career progression, and a supportive, purpose-driven environment.

Qualifications

• Take initiative to improve work quality and efficiency.
• Effective communication with colleagues at all levels; teamwork is key.
• Maintain professionalism, fairness and responsibility in every interaction.
• Manage workload effectively, even when things heat up.
• Lead by example and promote a positive team spirit.
• Deliver courteous and consistent customer service.

Responsibilities

• Open and close the store and supervise shifts.
• Provide clear, constructive feedback to the team.
• Assist in training and onboarding team members.
• Serve customers at the registers with a smile.
• Keep shelves stocked so customers can find favourites.
• Maintain awareness of incidents or hazards to keep everyone safe.

Skills

Initiative

Teamwork

Professionalism

Workload management

Lead by example

Customer service

Job description

ALDI Stores Australia is seeking a Duty Manager to lead store operations during our busy shifts. You’ll supervise team members, assist customers, and ensure every day runs smoothly from opening to close.

You’ll coach staff, deliver friendly service at the registers, keep shelves stocked, and maintain safety. The role offers extensive training, career progression, and a supportive, purpose-driven environment.