Duty Manager (Care & Services Manager)

Infinite Aged Care; Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading aged care provider in Queensland is seeking a Duty Manager for their Cleveland Home. The ideal candidate will possess strong leadership and organizational skills, ensuring a supportive atmosphere for both residents and staff. Responsibilities include overseeing staffing, meal services, and managing resident transitions. This role involves working a mix of pm and am shifts, with attractive benefits including professional development opportunities and access to discounted health insurance.

Benefits

Strong mentorship and support

Employee Referral program

Fitness Passport

Discounted Health Insurance

Access to training programs

Work-Rite Micro professional development

Qualifications

• Ability to handle resident concerns and resolve issues efficiently.
• Leadership background in aged care, hospitality, retail, or workforce management.
• Available to work am/pm, weekdays, and weekends.

Responsibilities

• Ensure a welcoming and safe environment for residents and staff.
• Review staffing allocations and respond to sick calls.
• Oversee meal services and ensure positive dining experiences.
• Handle feedback and resolve issues promptly.

Skills

Strong organisational and leadership skills

Time management and prioritisation skills

Strong customer service focus

Education

Valid NDIS Workers Screening Clearance

Job description

Infinite Aged Care is a progressive residential aged care provider with 19 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and close to 3,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

Step into Leadership at Infinite Care’s Cleveland Home

Imagine starting your day in this peaceful care home that captures refreshing Redland Bay breezes which creates a calm, coastal atmosphere ideal for relaxation and wellbeing; your day begins with both purpose and perspective.

Infinite Care Cleveland Aged Care Home | Redland Bay QLD

From the moment you arrive, you’ll be at the heart of creating a smooth, supportive and connected environment for both residents and staff. Every day brings variety, collaboration and meaningful impact.

We are currently seeking 2 unique individuals who can work across pm shifts weeks days and am or pm shifts weekends. Penalty rates may be applicable as per the Aged Care Award.

See roster at bottom of advert.

A day in the life could look like:

• Walking through the home to ensure everything feels welcoming and safe.
• Reviewing staffing allocations, responding to sick calls and filling gaps to ensure care continuity.
• Checking in with each department; clinical, cleaning, catering, laundry, maintenance and engagement teams to make sure the day flows seamlessly.
• Attending meal services, ensuring dining rooms are set, compliance is followed, and our residents enjoy a positive experience.
• Hosting the Heads of Department meeting (or chairing in the GM’s absence) to keep everyone aligned.
• Overseeing new admissions and discharges, which includes checking rooms are ready, as well as supporting families with transitions.
• Jumping in where needed and leading by example.
• Handling feedback and resolving issues promptly, always logging and closing the loop.

This role is about being present, visible, and hands-on in a modern, purpose-built environment, where leadership is lived through action and connection.

If you are unfamiliar with our Cleveland Care Home, take this virtual tour to gain some insight: CLEVELAND QLD

If you have:

• Strong organisational and leadership skills.
• Ability to handle resident concerns and resolve issues efficiently.
• Time management and prioritisation skills.
• Strong customer service focus is essential.
• A leadership background in aged care, hospitality, retail, clinical, workforce management of even transport & logistics.
• Available to work am/pm, weekdays and weekends.
• A valid NDIS Workers Screening Clearance (or willing to apply for one)

Why work for us?

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative, down-to-earth team culture where people truly care.
• Grow with us – we are rapidly expanding!
• We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people’s lives.
• Fitness Passport to access discounted fitness and wellbeing sessions.
• Discounted Health Insurance.
• Access to in-house and online training programs - FREE to all employees.
• Access to our EAP and Flare (employee discounts).
• Work-Rite Micro professional development - FREE to all employees.

Rostered shifts for the Duty Manager:

Week 1 and 2: Mon to Wed (pm) 1400 to 2200 and Sat and Sun (am) 0615 to 1415

Week 1 and 2: Thurs to Sun (pm) 1400 to 2200

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.

For any enquiries, or for a confidential chat, please phone Teri on 07) 5667 0815