Duty Manager

InterContinental Hotels Group; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Brisbane is searching for a full time Duty Manager to oversee hotel operations and ensure a unique guest experience. You will lead and support your team, drive performance, and manage operational efficiency while delivering exceptional service. Ideal candidates should have at least 2 years of experience in a supervisory role within a hotel setting, along with excellent communication skills. This position offers various perks, including team building events, mental health support, and career development opportunities.

Benefits

Team building events

Global IHG Employee Room Benefit

Sales incentives and recognition schemes

Enhanced IHG Parental Leave

Mental health support sessions

Career development opportunities

Qualifications

• Previous experience in a Hotel environment is essential.
• Minimum of 2 years experience in a Front Office supervisory or managerial capacity.
• Current First Aid/CPR certification required.
• Responsible Service of Alcohol (RSA) Certificate required.
• Open Manual driver's license without restriction.

Responsibilities

• Oversee all aspects of Hotel operations on shift.
• Deliver a unique guest experience that brings the Hotel X brand to life.
• Drive performance and engagement within the team.
• Manage resourcing to optimize productivity.
• Step up as the Hotel's first responder in emergencies.

Skills

Communication

Negotiation

Problem resolution

Interpersonal skills

Sales improvement

Tools

OPERA

Job description

Hotel: Hotel X Brisbane Fortitude Vly (BNEFV), 458 Brunswick Street, 4006

Trade in ordinary for extraordinary at Hotel X — Fortitude Valley. Perfectly placed in the heart of Brisbane’s fashion, nightlife, and restaurant scene, Hotel X promises a 24-hour feast for your senses, with playful and unexpected hints of luxury at every turn. From iconic artwork and avant‑garde interiors to our rooftop pool and phenomenally chic bistro Bisou Bisou, every detail is undeniably indulgent. Although unique and proudly independent, we belong to the InterContinental Hotels Group’s (IHG) Vignette Collection and are part of a network of over 6,600 hotels and resorts worldwide and global loyalty program, IHG One Rewards.

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.

OUR CULTURE & VALUES

• Deliver excellence through service
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other's backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key…we want to push the boundaries of old school hospitality and shift the needle on a new way of doing things.

HOW WILL YOU HELP US ACHIEVE OUR GOALS?

As a full time Duty Manager, you play an integral part of the Hotel leadership team and act as a role model for excellence in service delivery at our Hotel. The moment a guest arrives at Hotel X, they walk into a genuinely memorable experience. You will oversee all aspects of Hotel operations on shift to deliver a unique guest experience that brings the Hotel X brand to life. You’ll be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

YOUR X FACTOR

We're all part of one team, so pulling together to support all departments is a natural part of our philosophy. Your interpersonal and communication skills will be second to none, with an innate ability to build rapport and genuinely connect with your team and our guests.You will have a passion for improving sales and service outcomes through communication and assisting individuals to understand guest needs, providing guidance, feedback, and coaching when needed. Working closely with the Operations Manager, you will also be required to manage resourcing to optimise productivity and operational efficiency without compromising on service.

In addition, our ideal candidate will be able to demonstrate the following:

• Previous experience in a Hotel environment is essential
• Minimum of 2 years experience in a Front Office supervisory or managerial capacity
• Highly developed communication, negotiation and problem resolution skills
• Systems savvy with great computer skills, including experience using OPERA
• Ability to work across a rotating 7 day roster, including early mornings, nights, weekends and public holidays
• Collaborative approach to work, ensuring the facilitation of efficient daily handovers with colleagues
• Comfortable and confident in a crisis stepping up as the Hotel's first responder in an emergency
• Current First Aid/CPR certification
• Responsible Service of Alcohol (RSA) Certificate
• Open Manual drivers license without restriction

WHY CHOOSE US?

As a valued member of our dynamic team, you will have access to:

• Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
• The Global IHG Employee Room Benefit, One Pass & Friends and Family Program
• Sales incentives and recognition schemes
• Enhanced IHG Parental Leave and Birthday Leave
• Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well‑being resources
• Career development, mentoring and community support opportunities
• The chance to experience a unique hotel environment, a little different to the norm!

Come and discover, the ultimate experience of luxury, hospitality and style at Hotel X.

Please note that applicants must have unlimited work rights in Australia.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.