Dual Role: Retail Sales Assistant & Child Restraint Technician

Baby Bunting Pty; Dubbo; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive salary

Paid parental leave

Training pathways

Employee Assistance Program

Generous team discounts

Benefits app access

Job summary

Baby Bunting Pty invites applications for a dual role combining Retail Sales Assistant and Child Restraint Technician in Dubbo. You will welcome families, guide product choices, and assist with safe car seat installations, with full training provided.

Join a friendly team near Orana Mall offering permanent part-time shifts, competitive pay, training pathways, parental leave, and generous employee discounts. No prior restraint experience required.

Qualifications

• Customer service experience is preferred but not required.
• Ability to work in a fast-paced retail environment.
• High standards in store presentation and customer care.
• Willingness to learn and obtain child restraint certifications.

Responsibilities

• Safely install child restraint systems with guidance from training.
• Deliver exceptional customer service and welcome families in-store.
• Assist with stock management, demonstrations and product knowledge sharing.

Skills

Customer service

Retail sales

Communication

Problem solving

Team player

Job description

Join the Baby Bunting Team in a Dual Capacity Role! Keep Little Ones Safe & Sound and Deliver Excellent Customer Service!

Baby Bunting is Australia's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

This is a dual capacity Child Restraint Technician & Retail Sales Assistant role.

In your capacity as a Retail Sales Assistant, you'll be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting expectant parents on their journey, and as a Child Restraint Technician, you’ll be a trusted hero to new parents and caregivers, helping them safely install car seats and ensuring every journey is a safe one.

Located near Orana Mall with easy bus access and plenty of parking. Friendly team, great product range and a super convenient place to work with public transport, food options and everyday essentials right nearby.

Employment Type: Permanent Part-Time

Roster: Sunday 12:00pm–5:00pm | Monday 1:00pm–5:00pm | Friday 10:00am–3:00pm | Saturday 9:00am–2:00pm

About You

You’re a proactive and approachable individual who thrives in a fast-paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

What you bring to the team:

• Prior Customer Service Experience.
• Ability to work in a fast-paced environment.
• High Standards in customer service and store presentation.
• A friendly, approachable attitude, and the ability to break down technical details into simple, understandable advice.
• Proficient in calming irate customers and resolving issues with empathy and professionalism.
• No experience required! We’ll provide full child restraint technician training and certifications!
• A passion for safety and a desire to make sure little ones travel securely.

Physical Requirements:

Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height. Ability to wear a headset to communicate with the team on the shop floor. Stand and walk for prolonged periods of time, can climb in and out of customer vehicles with ease, and have the ability to work with small clips and restraints.

What Will You Be Doing?

Installation Wizard:

• Safely install car seats with expert precision in customer vehicles, following Baby Bunting’s Installation Principles.

Customer Service Excellence:

• Be the face of Baby Bunting by welcoming families with a big smile and answering all their car seat safety questions (because, let’s face it, parents always have questions).
• Show customers just how easy and important it is to get those car seats installed correctly!

Safety Expert:

• Educate parents on the do’s and don’ts of car seat use – you’ll be their go-to person for peace of mind.
• Stay up-to-date with the latest safety regulations and car seat guidelines, ensuring all installations meet the highest safety standards.

Store Support Superstar:

• Help with other in-store tasks like inventory, product demonstrations, and sharing your child safety knowledge with the team.

Customer Engagement:

• Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.

Product Demonstration:

• Guide customers through product features and benefits, ensuring they make informed choices.

Stock Management:

• Maintain accurate stock levels and ensure the store is well-presented and organised.

Flexible Scheduling:

• Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

The Perks & Benefits

• A supportive, friendly team culture that celebrates wins and supports your goals.
• Competitive salary
• Paid parental leave to support you and your family.
• Training pathways to support your growth and career development.
• Employee Assistance Program for your wellbeing.
• Generous team discounts.
• Exclusive access to our Employee Benefits App for you & one loved one – discounts across fuel, groceries, entertainment & much more.

Please note:

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.

We use Sapia.ai to help with the first step of screening with our wonderful Talent team reviewing every response and makes all hiring decisions. Any personality insights you receive are just for you and aren’t shared with Baby Bunting or used to decide your suitability.

At Baby Bunting, we’re proud to offer fair and equitable pay under the Enterprise Bargaining Agreement (EBA), providing clarity, consistency, and confidence around pay and conditions. Hourly rates may vary based on age, role, and when shifts are worked, with higher rates available on weekends and public holidays.