Docent (Animal Experience Guide) And Park - All Rounders

Caversham Wildlife Park; Western Australia; On-site; AUD 45,000 - 55,000; Full time

Job summary

A premier hotel in Fremantle is seeking a Guest Service Agent to deliver outstanding hospitality and ensure smooth guest experiences. Key responsibilities include managing check-in/check-out processes, responding to guest requests, and collaborating across departments. Ideal candidates will possess strong customer service and communication skills. Join and create memorable experiences that reflect the hotel’s commitment to excellence and community engagement. Opportunities for rapid career growth and generous employee discounts are provided.

Benefits

Incredible team member discounts from your first day

50% off stays at EVT hotels

$2 movie tickets and various discounts

Seasonal savings at Thredbo

Career growth opportunities through the EVT network

Local community involvement and volunteering

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Strong communication skills for guest interactions.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Maintain a clean, safe, and professional front desk environment.

Skills

Strong customer service and communication skills

Familiarity with hotel systems and procedures

Ability to collaborate across departments

Detail-oriented and accurate in transactions

Adaptable and open to continuous learning

Knowledge of WHS and operational policies

Job description

Esplanade Hotel Fremantle by Rydges is an iconic landmark with over 130 years of unique history nestled in the heart of Fremantle with close proximity to attractions such as Rottnest Island, Fremantle Markets and Bather's Beach. Renowned for its warm hospitality and elegant ambiance, the hotel boasts 300 stylishly appointed rooms and suites, many featuring private balconies and heritage views - blending contemporary comfort with historic charm. Guests enjoy access to two resort‑style pools, a fitness centre, and a selection of bars and restaurants showcasing local flavours.

About the Role:

As a Guest Service Agent, your mission is to deliver exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check‑in/check‑out experiences, and maintaining the hotel’s high standards of service. You’ll be the welcoming face of the hotel, creating memorable guest experiences that reflect the brand’s values of empowerment, possibilities, and community.

Key Responsibilities

• Welcome guests warmly and ensure smooth check‑in/check‑out
• Respond promptly to guest needs and special requests
• Coordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

Skills & Experience

• Strong customer service and communication skills
• Familiarity with hotel systems and procedures
• Ability to collaborate across departments
• Detail‑oriented and accurate in transactions
• Adaptable and open to continuous learning
• Knowledge of WH&S and operational policies
• Incredible team member discounts from your first day on‑the‑job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

About EVT

As market‑leading experience creators, we bring to life some of the best‑known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~\$2.3B property portfolio and hotel management, just to name a few.

Join Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.