Disability Support Worker - Complex Support (Mental Health)

Hireup; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Fair pay under disability services pay

Paid training and ongoing support

Employee wellbeing & support team

Job summary

Hireup is an online platform and community for people with disability and their families in Australia to find, hire, and manage local support workers. We offer flexible hours and a supportive team focused on independence and choice.

The role involves assisting with personal care, transport, and community access, while applying trauma-informed practices and risk awareness to provide meaningful support. You will work with individuals who have complex support needs in varied settings.

Qualifications

• Experience in mental health, community services.
• Ability to work with individuals with psychosocial disability.

Responsibilities

• Assist with personal care and daily activities.
• Support with transport to appointments and community access.
• Implement recovery‑oriented practices with a community and non‑clinical approach.
• Identify risks and report to our support office team.
• Maintain professional boundaries and confidentiality.

Skills

Mental health experience

Strong communication

Active listening

Trauma-informed approach

Risk identification

Independent worker

Job description

• Hello, nice to meet you! Were Hireup, an online platform, and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. We are growing ourcommunity nationally, so now is the perfect time to join the team.

  About Hireup

  At Hireup, youll become a critical part of an exciting team. Whether its support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

  Mental Health - Duties and Responsibilities:

  The support you will provide to someone with complex support needs varies for each person. Support needs and goals are directed by the person or their informal supports. Implement safe and effective infection control, identify risk and work within the parameters of your role.They may include and not limited to

  • Transport to appointments
  • Shopping
  • Personal care
  • Reading and implementing complex support plans
  • Support with social and community connections
  • Requirements for complex support such as managing crisis and assisting clients to access their professional networks.

  Hours/Days of Work:

  Hireup promotes flexibility in agreement with the individual or family you are working with. Hours and days of work will vary and will be dependent on what the client requires. No shift is the same.

  Skills Required:

  • Experience in Mental Health, specifically in community services?
  • Are you passionate about mental health support and have a solid understanding of the challenges for people living with a psychosocial disability?
  • Do you have experience and passion in the delivery of recovery oriented practices with a community and non-clinical approach?
  • Are you confident in identifying risk, and reporting to our support office team
  • Are you trauma informed and have a good understanding of the impacts on a person living with complex trauma?
  • Do you have skills supporting individuals that may experience suicide ideation or reach crisis?
  • Do you have a good understanding of psychosocial disability under the NDIS
  • High communication skills, with an ability to adapt communication styles to suit individuals
  • Thrive in at times challenging environments and can confidently work independently?
  • High active listening and negotiation skills to resolve any issues and provide a positive support experience.
  • Strong understanding of self care and professional boundaries.
  • Exhibit adaptability, resilience, transparency, and trustworthiness and thrive on making positive human connections.

  The skills required to complete the work will vary depending on the needs of the person seeking support. Importantly we promote connection through interests and hobbies as well as a sound understanding of psychosocial disability. A lived or living experience is highly regarded.

  If you have experience in the following areas, support work may be a great career move to consider as your next opportunity: aged care / aged care worker; mental health support worker; personal care assistant; residential support worker; community support worker and community services; social worker; youth worker; nursing / nurse.

  Benefits

  We truly care for and invest in our support workers. Through employment, training, great pay, and ongoing support, Hireup is committed to delivering the best support possible for people with disability.

  Flexibility and work-life balance:

  Work the hours you choose, accepting support shifts that fit within your schedule.

  Fair Pay:

  Hireup follows the disability services industrial award, which means pay rates are guaranteed and determined annually. Our pay covers penalty rates for higher wages when working nights, weekends, or public holidays, as well as overtime. We also pay superannuation and long service leave (where applicable) to support the long-term financial security of our workers. A current chart of the pay rates will be discussed.

  All care:

  Taking care of our employees ensures that they can do their best work. We provide paid training for support workers to access learning opportunities and develop their skills. Plus there are extra opportunities like support worker conferences and Hireup events.
  Full responsibility: Our support workers have access to a suite of insurances covering all shifts worked on Hireup, including workers' compensation. We have a dedicated employee support team to help our employees get the best if they get the most out of their job, and 24/7 incident response if anything unexpected happens on shift. We take responsibility for working conditions and employee wellbeing.

  Ongoing training and development opportunities:

  Paid training for a quality disability support workforce. Hireup pays workers for essential and specialised training.

  COVID-19 response:

  Hireup is responding to the COVID-19 pandemic to keep our community safe = and supported. For more information on our COVID-19 response, please contact us.