Director, Scams Prevention Legal Framework

AFCA; Sydney; Hybrid; AUD 250,000 - 400,000; Full time

Benefits offered by this job

Gold AWEI Accreditation 2025

Accredited Family Friendly Workplace

Hybrid working

Inclusive leave options

Job summary

AFCA is seeking a Director, Scams Prevention Framework Legal in Australia to develop and implement the scams decision-making function, providing technical and professional direction. This board-appointed role holds ultimate accountability for fair, timely decisions in complex scams disputes across financial, telecoms and digital platform firms.

The successful candidate will shape AFCA’s approach, engage at senior levels with stakeholders, and influence national consumer protection practice in a

Qualifications

• Distinguished legal credentials with consumer law expertise.
• Proven executive-level judgment with accountability for complex outcomes.
• Strategic thinking and analytical acumen to distil legal concepts into guidance.
• Influential communication and negotiation with senior stakeholders.
• Visionary leadership and consultative approach to drive best practice.
• Unwavering independence and impartiality in decision-making.
• Deep knowledge of relevant product law, regulation, and industry standards.

Responsibilities

• Develop and implement the scams decision-making function and provide professional direction.
• Shape AFCA’s technical dispute-resolution policy and influence industry practice.
• Engage with consumers, trustees, insurers, regulators and stakeholders at senior levels.
• Ensure fair, timely decisions for complex scams disputes across sectors.
• Lead and communicate AFCA’s approach to prevent future disputes.

Skills

Distinguished legal credentials

Executive-level judgment

Strategic thinking

Analytical acumen

Influential communication

Negotiation skills

Visionary leadership

Independence and impartiality

Product law knowledge

Job description

AFCA is seeking a Director, Scams Prevention Framework Legal in Australia to develop and implement the scams decision-making function, providing technical and professional direction. This board-appointed role holds ultimate accountability for fair, timely decisions in complex scams disputes across financial, telecoms and digital platform firms.

The successful candidate will shape AFCA’s approach, engage at senior levels with stakeholders, and influence national consumer protection practice in a