Director of Client Engagement & Operations

Tag; Council of the City of Sydney; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading service delivery company in Australia is seeking an experienced Business Director to manage client accounts and enhance service delivery. The ideal candidate will have over 8 years of experience in a customer-centric environment and demonstrated leadership in managing teams. Responsibilities include developing strategies for operational excellence and ensuring financial targets are met. This role requires excellent client service skills and a commitment to continuous improvement.

Qualifications

• At least 8 years’ experience in a customer service environment.
• Proven leadership and management skills.
• Experience managing key Account teams globally.

Responsibilities

• Manage client accounts and drive service delivery quality.
• Implement strategies to improve client operations.
• Ensure adherence to operational and financial targets.

Skills

Client service skills

Leadership

Financial management

Strategic development

Communication

Education

Bachelor’s degree or equivalent experience

Job description

A leading service delivery company in Australia is seeking an experienced Business Director to manage client accounts and enhance service delivery. The ideal candidate will have over 8 years of experience in a customer-centric environment and demonstrated leadership in managing teams. Responsibilities include developing strategies for operational excellence and ensuring financial targets are met. This role requires excellent client service skills and a commitment to continuous improvement.