Director, Healthcare - Digital Transformation (Salesforce)

FTI Consulting (Australia) Pty Ltd; Sydney; On-site; AUD 123,000 - 162,000; Full time

Job summary

FTI Consulting (Australia) Pty Ltd is seeking a Director-level professional to drive digital delivery across health and human services for clients in NSW, QLD or WA. You will lead digital strategies, manage delivery programs, and work with Salesforce and UX teams to maximise value from digital investments.

You will collaborate with senior teams, influence change, and guide projects from strategy through to implementation, on-site with clients, and across multiple states.

Qualifications

• 6+ years of relevant experience.
• Bachelor's or Master's degree or equivalent.
• Industry experience in health and human services.
• Experience delivering digital transformations at portfolio/program/project level with Agile and Waterfall.
• Experience with Salesforce ecosystem.
• Experience with Human Centred Design and working with Service/UX designers.
• Understanding of digital technologies and health/human services best practices.
• Excellent interpersonal and communication skills, with structured thinking.
• Willingness to travel within Australia.
• Flexibility to work independently and in teams in fast-paced environments.
• Unrestricted working rights in Australia.

Responsibilities

• Lead development of digital and technology strategies for Health organisations.
• Develop business requirements, user stories and solution design with clients and delivery teams.
• Deliver digital transformation programs for Health organisations.
• Coach teams and foster a collaborative, innovative environment.
• Build and manage senior client relationships.
• Lead business development activities to grow the health sector practice.
• Work on client sites to execute projects and readiness initiatives.
• Lead workshops and guide clients through ambiguity to achieve outcomes.
• Benefit from training and development opportunities and growth culture.

Skills

Communication skills

Project management

Salesforce experience

Human Centred Design

Stakeholder management

Agile & Waterfall

Analytical thinking

Travel willingness

Education

Bachelor's or Master's degree

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

About The Role

At FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you'd expect from larger consultancies. Our Healthcare & Human Services practice is rapidly growing, and we are seeking candidates located in NSW, QLD or WA at Director level with 6+ years of professional experience in Digital Delivery. Ideally, you have worked in the Salesforce ecosystem as a BA or Functional Consultant and would like to extend your experience into broader Digital Transformation, working with leading Health and Aged Care organisations to help them get value from their digital investments. Make a real difference in health and human services, contributing to projects that improve lives.

What You'll Do

As a key member of our team, you’ll be at the forefront of innovative projects that are transforming the sector. You will collaborate with top industry experts to work across the continuum of Digital Transformation – from strategy right through to technology implementations. From day one, you’ll have the opportunity to influence change, tackle complex challenges, and directly contribute to projects that are making a real difference.

• Leading the development of digital and technology strategies for Health organisations with a focus on putting the human at the centre of all experiences.


• Leading the development of business requirements, user stories and solution design by working closely with our clients and delivery teams.


• Leading the delivery of digital transformation programs for Health organisations.


• Leading and coaching our teams, fostering a collaborative and innovative environment.


• Building relationships with senior client relationships.


• Leading business development activities which directly impacts our growth and reputation in the health sector.


• Working on client site to execute project and business readiness initiatives.


• You’ll lead workshops, help the Business through ambiguity, and ensure that all projects are completed on time, within scope, and with measurable outcomes.


• Benefiting from personalised training and development opportunities that will allow you to enhance both your professional and personal skills.


• Be part of a learning culture where your growth is as important to us as the work we do.

How You'll Grow

• Assigned buddy and coach to ensure a smooth transition to the role


• On-the-job training and coaching


• The chance to work onsite with clients and stakeholders


• The opportunity to participate in business development activities

What You'll Need to Succeed

Basic Qualifications

• 6+ years of relevant experience.


• A Bachelor's or Master's degree or equivalent


• Industry experience


• Experience in delivering digital transformations at a portfolio, program or project level, with knowledge and experience in agile and waterfall end-to-end project delivery.


• Experience with the Salesforce ecosystem


• Experience with Human Centred Design and working with Service and UX Designers


• An understanding of digital technologies, applications and industry best practices within health and human services.


• Excellent interpersonal and communication (both written and verbal) skills, with an ability to apply structured thinking and dynamic approaches to problem-solving.


• Willingness to travel within the country (where practical and possible).


• Flexibility to work both independently and as part of a team in a fast-paced, multi-task environment with a strong attention to detail.


• Analytical and problem-solving skills with a demonstrated ability to interpret qualitative and quantitative data.


• Project management skills and flexibility with respect to assigned tasks and engagements required due to changing deliverables and evolving task priorities.


• Unrestricted working rights in Australia

Preferred Qualifications

• You may have worked in a consulting or professional services firm


• A deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes.


• Project Management certification e.g. Prince2, MSP, PMBoK, Agile (desirable not mandatory)


• Strong work ethic, eagerness to learn, and motivation to succeed.


• Confidence and experience in leading and working within large and multi-disciplinary teams.

FTI Consulting acknowledges that we stand on the lands of the First Nations peoples and would like to pay our respects to Elders past and present. We extend solidarity and hope for a future where all are afforded justice, dignity and peace.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation

Minimum Pay: $122,500
Maximum Pay: $162,000
Compensation Disclosure: The compensation range reflects potential base salary for the role and is inclusive of Superannuation. Determination of actual salary is based on a combination of relevant factors such as market considerations, business needs, and an individual’s location, skills, level of experience and qualifications.

With more than 8,100+ employees located in 32 countries and territories around the globe, we are the leading global expert firm for organizations facing crisis and transformation. Our experts have led organizations, shaped policy, driven investigations, managed crises, advised world leaders and built businesses from the ground up.

Learn more about the work we do and how we're helping clients around the world turn their biggest challenges and opportunities into stories of success. Learn more about our impact.

We are committed to creating an inclusive culture where our people can grow and achieve their full potential.

To learn more about FTI Consulting, visit www.fticonsulting.com/careers and connect with us on Instagram and LinkedIn.