Director Customer Information

Department of Local Government, Industry Regulation and Safety; Perth; Hybrid; AUD 180,000 - 194,000; Full time

Job summary

A government department in Western Australia is seeking a leader to direct operations within the Customer Information Directorate, ensuring alignment with the strategic plan. The role emphasizes collaboration, digitization of processes, and achieving corporate objectives. Key benefits include flexible work arrangements, generous leave policies, and professional development opportunities. This position offers a salary range of $180,367 – $193,487 plus 12% superannuation. Interested candidates are encouraged to apply.

Benefits

Flexible working hours

20 days annual leave per year

18 weeks paid parental leave

Qualifications

• Leads and directs operations to achieve strategic objectives.
• Experience in developing and managing organizational initiatives.
• Ability to maintain collaboration across the organization.

Responsibilities

• Ensure outcomes identified in the Department’s Strategic Plan are achieved.
• Contribute to strategic development of the Directorate.
• Provide leadership with a focus on digitizing processes.

Job description

$180,367 – $193,487 per year + 12% Superannuation

Cannington, Western Australia (Hybrid)

Here at the Department of Local Government, Industry Regulation and Safety (LGIRS), our vision is to support a safe, fair and resilient economy where Western Australian industries, workers, consumers and communities thrive.

We believe that bringing our capabilities together offers an exciting opportunity to enhance our regulatory approach through collaborative reform, integrity, transparency and fairness – with the community always at the centre of what we do.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve, and an inclusive culture where all employees feel valued, respected and connected.

The Role

• Leads and directs the operations of the Customer Information Directorate to ensure outcomes identified Department’s Strategic Plan and ongoing reform initiatives are achieved.
• Contributes to the ongoing strategic development and management of the Directorate ensuring the achievement and monitoring of the Directorate objectives.
• Provides leadership to achieve corporate objectives and outcomes with a focus on the coordination and integration of efficient and effective systems with a high priority on digitizing manual processes and transactions for Department’s customers.
• Works collaboratively across the organisation and focuses on maintaining strong links with operational areas, supplying and sharing relevant knowledge and information to these groups.

Benefits working for LGIRS

• Flexible working hours (with a standard 37.5 hour week)
• Flexible working arrangements (from home, the field and office)
• 20 days of annual leave per year (which can be taken at half pay)
• 17.5% leave loading paid annually on accrued annual leave
• 15 days personal leave per year
• 13 weeks long service leave every seven years (which can be taken at half pay)
• 18 weeks paid parental leave (after 12 months of service)
• 3 public holidays in lieu per year
• 5 days reproductive leave per year
• 10 days disability leave per year
• 5 days bereavement leave
• 5 days cultural leave for Aboriginal and Torres Strait Islander people per year
• Ability to purchase additional annual leave
• Opportunities for professional development, acting, shadowing and mentoring
• Stable work, job security, fair remuneration and 12% superannuation contributions

Interested? Click on “Apply” now to learn more about the role and how to apply for the position.