Director, Client Operations & Transformation

Automic Group; Sydney; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

High-growth organisation

Career development

Fast-paced environment

Zusammenfassung

Automic Group is seeking an experienced Director, Client Operations to lead the shared service supporting all Client Operations functions. You will manage approximately 50 people and oversee investor servicing, payments and registry operations, shaping the vision for an enhanced investor experience.

Reporting to the Group Chief Operating Officer, you will drive governance, efficiency and automation while coordinating across functions to deliver trusted data and strong client outcomes for

Qualifikationen

• Significant experience leading leaders across large, complex operations or service functions in financial services or similarly regulated environments.
• Track record of measurably improving service levels, quality, cycle times and operating costs.
• Experience driving large-scale transformation, process redesign and automation initiatives.
• Strong risk and controls mindset in a regulated, high-volume environment.
• Proven ability to develop capable leaders and high-performing teams.

Aufgaben

• Set direction: develop a clear vision and roadmap for Client Operations and define priorities and service standards.
• Lead operational delivery: oversee registry processing, payments and investor servicing with improved accuracy and service levels.
• Develop leaders and teams: coach leaders, build capability and foster ownership and continuous improvement.
• Strengthen risk and controls: ensure clear ownership and effective controls to protect investor information and payments.
• Drive transformation: prioritise automation and system improvements with Product and Technology.
• Scale for growth: build capacity and readiness for new clients and peak processing periods.
• Own commercial performance: manage budgets, workforce planning and supplier relationships.
• Partner across Automic to ensure smooth handovers and consistent investor experience.

Jobbeschreibung

Automic Group is seeking an experienced Director, Client Operations to lead the shared service supporting all Client Operations functions. You will manage approximately 50 people and oversee investor servicing, payments and registry operations, shaping the vision for an enhanced investor experience.

Reporting to the Group Chief Operating Officer, you will drive governance, efficiency and automation while coordinating across functions to deliver trusted data and strong client outcomes for