Director – Client Delivery & Growth

Horsell; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

A well-established professional services firm in Melbourne seeks a Director of Client Delivery & Growth. This hybrid role involves leading delivery teams, managing client relationships, and ensuring quality outcomes. Candidates should have over 10 years of experience in consulting or technical services. The position offers a competitive salary up to $150,000, a development fund of $5,000, and various employee benefits, including additional leave and performance bonuses.

Benefits

Competitive Salary & Bonus

Career Growth with Development Fund

Flexible Work Policy

Additional Leave Benefits

Annual Performance Bonus

Qualifications

• 10+ years’ experience in consulting or technical services.
• Proven experience leading delivery teams.
• Confidence engaging with senior client stakeholders.

Responsibilities

• Own delivery of all contracted work across consulting and professional services.
• Lead, coach, and manage the delivery team.
• Identify and convert growth opportunities within existing accounts.

Skills

People leadership

Client account management

Delivery performance

Change management

Job description

Help shape the next stage of Horsell’s growth

This is a greenfield leadership role in a mature, well-established professional services business that is already performing strongly and entering its next phase of scale.

We are seeking a commercial, people-focused delivery leader to take real ownership of client delivery, team performance, and organic growth across our existing client base.

Working directly with the Managing Director and alongside our Director – Business Development, you will form part of Horsell’s core leadership team, responsible for translating opportunity into high-quality outcomes, protecting margin, and building a scalable delivery engine.

This role suits someone who enjoys running the engine of a professional services business — leading people, delivering work well, and continuously improving how services are delivered.

As Director – Client Delivery & Growth, you will be accountable for the end-to-end delivery of all signed work and the growth of existing client relationships across consulting, technical communications, and technology-enabled services.

You will lead our consulting workforce, own delivery performance, and design delivery models that enable the business to do more with less while maintaining quality and client trust.

Why Join Horsell?

Competitive Salary & Bonus: Strong base package up to $150,000 plus super plus uncapped performance-linked bonuses.

Work–Life Balance: This is a hybrid role working from the office and from home as required.

Career Growth: Backed by a minimum $5,000 annual development fund and clear pathways for progression.

Key Responsibilities

• Own delivery of all contracted work across consulting and professional services engagements
• Lead, coach, and manage Consultants, Senior Consultants and Sector Leads
• Act as the primary account owner post-contract, maintaining strong client relationships
• Drive utilisation, margin performance, and delivery quality
• Identify and convert organic growth opportunities within existing accounts
• Work with Business Development pre-contract to shape delivery models and pricing assumptions
• Design efficient, scalable delivery approaches that balance people, margin, and quality
• Identify capability gaps and inform recruitment and workforce planning
• Lead teams through change as the business grows and evolves

About You

• 10+ years’ experience in consulting, engineering, technical services, or adjacent professional services
• Proven experience leading delivery teams and managing client accounts
• Demonstrated accountability for utilisation, margin, and delivery outcomes
• Strong people leadership and performance management capability
• Confidence engaging with senior client stakeholders and internal leaders
• Experience operating in a growing or evolving business with imperfect systems
• Experience delivering one or more of the following is highly regarded:
• Consulting or advisory services
• Technical, engineering, or documentation services
• Technology-enabled or data-driven offerings
• You do not need to be a technologist, but you must be comfortable leading delivery in a technology-enabled environment.
• Curiosity about automation, AI, and modern delivery tools
• Willingness to adopt new ways of working to improve efficiency and quality
• A mindset focused on leverage, simplification, and reducing manual effort
• Supporting teams to work smarter as the business scales

Security Requirements

Applicants must hold, or be eligible to hold, an AGSVA Security Clearance.

Experience in government, defence-adjacent, infrastructure, transport, utilities, or regulated environments is highly regarded.

Life at Horsell:

• Flexible Work Policy: Various working arrangements to support work-life balance.
• Professional Development: Strong focus on growth with a minimum professional development fund of $5,000.
• Additional Leave Benefits: Enjoy extra privileges such as an additional day off on your birthday.
• Defence Reserves Leave: Paid leave, as applicable.
• Social Events for All Employees: Biennial events for the whole team (including one that is family-friendly) and monthly catered social gatherings by Horsell.
• Annual Performance Bonus: Be eligible for an annual bonus that reflects your alignment with our company values.
• Early Wage Access: Financial flexibility with access to up to 50% of your earned salary before payday, up to a maximum of $1,000 per week, through our Early Wage Access.
• And much more, just ask!

About Us:

Founded in 2007, Horsell is a 100% Australian-owned, family and veteran-led professional services firm. We specialise in consulting, technical communications, and technology services

Note: This role is not an appointment as a director under the Corporations Act.