Director, ANZ Operational Transformation

ADP Australia and New Zealand; Melbourne; Hybrid; AUD 250,000 - 350,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

ADP Australia and New Zealand seeks a Director of ANZ Operational Transformation to lead the transformation agenda, redefine service delivery, and maintain client trust and brand equity throughout the journey.

You will apply GenAI, automation, and transformation practices to strengthen capability, accelerate innovation, and unlock new value delivery while partnering with senior leaders. The role is based at Cremorne Head Office, with a hybrid model (3 days in office/2 days remote).

Qualifications

• Proven experience leading large-scale operational change.
• Ability to influence at the executive level.
• Strong technology and GenAI background.

Responsibilities

• Lead ADP ANZ's transformation agenda and redefine service delivery.
• Guide the organisation through legacy-to-next-gen transitions while preserving client trust and brand equity.

Skills

Transformation leadership

GenAI background

Executive influence

Technology background

Job description

Lead ADP ANZ's operational transformation agenda and help shape the future of how we deliver value to clients.

As our Director, ANZ Operational Transformation, you will be responsible for leading ADP ANZ's transformation agenda, redefining service delivery while preserving the trust, loyalty, and long-standing relationships we have built with our clients.

This role will play a pivotal part in guiding ADP ANZ through the transition from legacy products to next-generation solutions, ensuring service excellence, client confidence, and brand equity remain strong throughout the journey.

You will apply leading practices in GenAI, automation, and transformation to strengthen organisational capability, accelerate innovation, and unlock new ways to delivering value.

Working closely with the General Manager, ANZ & Japan and the Senior Leadership Team, you will build strategic partnerships across the organisation, align diverse stakeholders around a shared transformation vision, and drive large-scale operational change that strengthens client retention, enhances customer outcomes, and supports long-term growth.

This role is based in our Cremorne Head Office. We offer hybrid working (3 days office/2 days remote).

About You

We are seeking an accomplished transformation leader with a strong technology and GenAI background, proven experience delivering large-scale operational change, and the ability to influence at the executive level.

This is a rare opportunity to help ADP ANZ navigate its next chapter, balancing today's business priorities with tomorrow's opportunities while positioning the organisation for sustained success.

For further details about ADP, please visit our website: www.adppayroll.com.au

For a confidential discussion about this opportunity, please contact Andjie Ivetic (Senior TABP) on 0437 190 324 or via email: [e-mail]

ADP is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We are committed to building a workplace that reflects the diversity of the communities we serve and encourage applications from Aboriginal and Torres Strait Islander people. ADP encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.