Digital Services - Digital Site Service Coordinator

Sydney Water; Parramatta; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Novated leasing

Wellbeing support (EAP)

Job summary

Sydney Water is seeking a Digital Site Services Coordinator on a fixed-term basis to plan, deliver, and continuously improve digital services across our locations. The role ensures sites have secure, reliable technology that supports operations and enhances user experience.

You will coordinate site activities, manage workplace technology services, and work with Digital, Property, and business stakeholders to maintain a forward-looking delivery pipeline.

Responsibilities

• Coordinate digital site activities including site setups, relocations, office fit outs and decommissioning projects.
• Manage delivery of workplace technology services including network connectivity, Wi-Fi, telecommunications and end-user digital services.
• Develop and maintain a forward pipeline of site-related activities with Digital, Property and business stakeholders.
• Coordinate internal teams and external vendors to ensure timely delivery of site technology initiatives.
• Monitor project schedules, risks, issues and dependencies, escalating where required.
• Assist with budget, cost control and vendor management for site technology delivery.
• Identify inconsistencies across Sydney Water sites and contribute to standardisation for improved user experience.

Job description

Role Title: Digital Services – Digital Site Services Coordinator – Fixed Term – 24 Months

Location: Parramatta

Category: Digital

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

At Sydney Water, we're committed to delivering world-class digital experiences that enable our employees, partners and contractors to work effectively across our diverse network of sites.

We are seeking a highly organised and collaborative Digital Site Services Coordinator to coordinate the planning, delivery and continuous improvement of digital services across Sydney Water locations. This role plays a critical part in ensuring our sites are equipped with consistent, secure and reliable technology services that support business operations and enhance user experience.

Key Responsibilities

• Coordinate digital site activities including site setups, relocations, office fit outs and decommissioning projects.
• Manage the delivery of workplace technology services including network connectivity, Wi-Fi, telecommunications, collaboration technologies and end-user digital services.
• Develop and maintain a forward pipeline of site-related activities, ensuring alignment between Digital, Property and business stakeholders.
• Coordinate internal teams and external vendors to ensure successful and timely delivery of site technology initiatives.
• Monitor project schedules, risks, issues and dependencies, escalating where required.
• Support budget, cost control and vendor management activities associated with site technology delivery.
• Identify inconsistencies across Sydney Water sites and contribute to standardisation initiatives that improve user experience and service quality.
• Ensure all site-related activities comply with security, operational and governance requirements.
• Provide clear communication and status reporting to stakeholders throughout the delivery lifecycle.

About You

You are a proactive coordinator who can balance competing priorities while maintaining strong stakeholder relationships. You are comfortable working across both business and technical teams and have a passion for delivering excellent customer experiences.

You will bring

• Experience coordinating technology, infrastructure, workplace technology or site-related projects.
• Strong stakeholder engagement and relationship management skills.
• Experience working with multiple vendors and service providers.
• Knowledge of digital workplace technologies, network infrastructure and site services.
• Strong organisational skills with the ability to manage multiple initiatives simultaneously.
• Experience identifying and mitigating delivery risks and dependencies.
• Excellent communication and problem-solving capabilities.

Desirable Experience

Experience working in one or more of the following areas would be highly regarded:

• Workplace technology and end-user computing
• Infrastructure or network service delivery
• Office relocations, fit-outs or site establishment projects
• Utilities, government, transport, telecommunications or large enterprise environments
• ITIL, Service Management or project delivery frameworks

Dive into Our Great Benefits!

• Competitive Compensation:We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Novated Leasing:Get in the driver's seat of your financial future with our novated lease options.

Eligibility

• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Closing Date

Tuesday 24th Nov 2026 11:59pm AEST.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Dayforce talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Dayforce’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact [e-mail] for any further information.