Digital Product Owner

AIA Hong Kong; Council of the City of Sydney; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A leading insurance company in Asia is searching for a Digital Product Owner who will lead digital product initiatives to enhance client and member experiences. The ideal candidate will exhibit strong digital product knowledge and experience in managing online solutions. They're looking for proactive individuals with a background in business processes and analytics tools. This position is based in Melbourne or Sydney and offers flexible working arrangements and development opportunities.

Benefits

Access to training and development

Career development opportunities

Additional leave days

Health and Wellbeing initiatives

Flexible working arrangement

Qualifications

• Proven experience in development and management of successful digital and online solutions.
• Experience in product development and product lifecycle management.
• Solid understanding of analytics tools to generate insights.

Responsibilities

• Lead and deliver the Group Digital Portfolio.
• Collaborate with senior stakeholders and cross-functional teams.
• Monitor performance metrics to improve customer experience.

Skills

Digital product knowledge

B2B collaborations

Collaboration and proactivity

User-centric design

Data analysis

Education

Tertiary qualification in Business, Marketing or related discipline

Tools

Adobe Experience Manager

Adobe Analytics

Google Analytics

Job description

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

The Digital Product Owner is responsible for the innovative thought leadership to continually challenge and digitally deliver incremental enhancements and market leading digital continuous improvements, for the end-to-end AIA Group Client and Member facing DX assets.

Be a critical contributor to Deliver on AIAs purpose, Future Fit vision and strategy by partnering with Technology and Business teams to establish continuous improvement of AIAs Group Client and Member facing assets.

This opportunity is for Melbourne or Sydney.

To do this successfully you will have:

• Lead and deliver the Group Digital Portfolio, ensuring timely and successful execution of roadmap priorities.
• Capture and manage all digital and commercial requirements for Group propositions.
• Collaborate with senior stakeholders and cross-functional teams to align strategy and delivery.
• Drive sign-off and due diligence processes for all requirements.
• Embed user-centric design by partnering with UX/UI and CX teams.
• Integrate data and insights into product features through collaboration with analytics teams.
• Monitor performance metrics and identify opportunities to improve customer experience and engagement.
• Manage and prioritise the backlog to resolve pain points and enhance member/client satisfaction.

Successful applications will demonstrate:

• Strong digital product knowledge with proven experience in development and management of successful digital and online solutions
• Experience in B2B collaborations working with multiple external clients
• Tertiary qualification or equivalent in a Business, Marketing or related discipline
• Have demonstrated experience in digitisation of business processes
• Experience in product development and product lifecycle management
• Solid understanding of analytics tools to generate insights
• Experience operating with a high degree of collaboration, proactivity, innovation and the ability interact directly across all levels
• Solid background in digital products including Adobe Experience Manager, Adobe Analytics, Google Analytics

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.