Digital Learning Systems Administrator

Bupa Australia; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Job summary

Bupa is seeking a Digital Learning Systems Administrator to manage day-to-day LMS/LXP operations, optimise performance and provide technical support to learners, facilitators and stakeholders.

You will handle user accounts, roles, content uploads, accessibility standards, and participate in UAT and testing, delivering clear user documentation and working with ServiceNow for issue resolution. Hybrid working options apply as part of a global healthcare leader focused on people-first learning.

Qualifications

• Experience administering Learning Management Systems and Learning Experience Platforms (LXP), including Cornerstone CSOD, Docebo, or equivalent platforms.
• Strong analytical and problem-solving skills with the ability to identify, troubleshoot, and resolve system and user issues.
• Ability to effectively manage stakeholder communications during system changes, upgrades, and rollout activities.
• Knowledge of user management, role configuration, content uploads, and system administration within LMS/LXP environments.
• Strong organisational skills with the ability to manage multiple priorities and collaborate with a broad range of stakeholders.
• Experience supporting testing activities, including User Acceptance Testing (UAT), content validation, and system testing.
• A customer-focused approach to providing technical support and responding to system-related queries through ServiceNow or similar support channels.

Responsibilities

• Manage day-to-day administration of LMS/LXP platforms.
• Oversee platform administration, including user accounts and role configuration.
• Coordinate content uploads and ensure accessibility and platform standards.
• Support testing activities, including UAT and content validation.
• Develop and maintain user documentation to support platform adoption and engagement.
• Collaborate with end users and IT to address issues and optimise performance.

Skills

LMS administration

LXP administration

Analytical thinking

Stakeholder management

User management

Testing support

Customer-focused support

Tools

Cornerstone CSOD

Docebo

ServiceNow

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

The purpose of this role:

As a Digital Learning Systems Administrator, you will play a key role in the day-to-day management, optimisation, and technical support of our learning platforms, ensuring they deliver an exceptional experience for learners, facilitators, and stakeholders. You will oversee platform administration, including user account management, role configuration, content organisation, and system performance monitoring. Working closely with end users, you will provide technical support, manage and respond to system-related queries through ServiceNow and the team inbox, troubleshoot issues, and develop user documentation to support platform adoption and engagement.

You will also be responsible for uploading, testing, and maintaining digital learning content, ensuring courses, assessments, videos, and other learning materials meet accessibility and platform standards. The role will support testing activities, including User Acceptance Testing, system updates, and content validation to ensure a seamless user experience.

What you’ll need to make it possible

• Experience administering Learning Management Systems and Learning Experience Platforms (LXP), including Cornerstone (CSOD), Docebo, or equivalent platforms
• Strong analytical and problem-solving skills with the ability to identify, troubleshoot, and resolve system and user issues
• Ability to effectively manage stakeholder communications during system changes, upgrades, and rollout activities
• Knowledge of user management, role configuration, content uploads, and system administration within LMS/LXP environments
• Strong organisational skills with the ability to manage multiple priorities and collaborate with a broad range of stakeholders
• Experience supporting testing activities, including User Acceptance Testing (UAT), content validation, and system testing
• A customer-focused approach to providing technical support and responding to system-related queries through ServiceNow or similar support channels

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.