Digital Continuity Analyst

Aged Care Quality and Safety Commission; City of Melbourne; On-site; AUD 100,000 - 113,000; Full time

Job summary

Aged Care Quality and Safety Commission is seeking a Digital Continuity Analyst to develop and maintain continuity plans for its digital systems, ensuring resilience during disruptions and emergencies. The role supports governance, audits, and compliance across the Digital Group.

You will lead risk assessments, craft incident response playbooks, coordinate regular tests with stakeholders, and drive improvements to protect digital assets and services for the sector.

Qualifications

• Proven experience in business continuity planning, disaster recovery, or risk management, with digital/tech focus.
• Strong grasp of BC principles, methodologies, and best practices.
• Knowledge of digital technologies including cloud computing, virtualization, networking, mobility and cyber.
• Excellent analytical, problem-solving, and decision-making abilities with complex scenarios.
• Strong communication and interpersonal skills for technical and non-technical stakeholders.
• Proficiency with business continuity planning tools and documentation software like SharePoint.

Responsibilities

• Develop and maintain continuity plans and procedures for digital systems and processes.
• Conduct risk assessments and develop mitigation strategies for the digital environment.
• Create and maintain major incident response plans and playbooks for digital events.
• Coordinate regular testing and exercises with governance, vendors and digital teams.

Skills

Business continuity planning

Disaster recovery

Risk management

Cloud computing

Analytical skills

Communication

Tools

SharePoint

Job description

Aged Care Quality and Safety Commission – Melbourne VIC

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.

We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.

We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Digital Performance Management & Resiliency Team contributes to that by monitoring, analysing, and optimising the performance of the Commission’s digital infrastructure and systems, by collecting and analysing performance data, identifying trends, and implementing strategies to improve efficiency, and reliability and end of life management.

About the Role

The Digital Continuity Analyst is responsible for developing, implementing, and maintaining continuity plans and strategies for the Digital Group, to ensure the resilience of digital systems, processes, and operations in the face of disruptions, disasters, or unexpected events. This role plays a critical role in safeguarding the organisations digital assets and maintaining continuity of digital services during adverse events.

Position Duties

• Continuity Planning: Working with the governance team to develop and maintain comprehensive continuity plans and procedures for digital systems, applications, and processes to minimise the impact of disruptions and ensure timely recovery in the event of disasters or emergencies.
• Risk Assessment and Analysis: In partnership with digital security and others conduct risk assessments and analysis of the digital environment and develop mitigation strategies to address them.
• Incident Response Planning: In partnership with the service desk develop and maintain major incident response plans and playbooks for digital events that could or do lead to disruption or are impacted by a disaster or unexpected event. Identify roles, responsibilities, and escalation procedures to facilitate prompt and effective response to these types of events to minimise downtime.
• Testing and Exercising: Coordinate and conduct regular testing be it tabletop exercises, or exercises with vendors and digital teams. Work with the governance team in preparing and testing any commission wide tests. And subsequently evaluate their effectiveness, identify gaps and recommend improvements to response capabilities.
• Documentation and Reporting: Maintain accurate documentation that meets governance, audit and compliance requirements. This would include business continuity plans, procedures, test results, incident reports, and lessons learned. Additionally providing regular reports to leadership on the status of digitals business continuity preparedness.
• Training and Awareness: Provide training and awareness programs for digital teams to enhance preparedness and response capabilities.
• Continuous Improvement: Monitor industry trends, emerging threats, and best practices to enhance business continuity strategies and plans

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Proven experience in business continuity planning, disaster recovery, or risk management, with specific experience in digital or technology environments.
• Strong understanding of business continuity principles, methodologies, and best practices.
• Knowledge of digital technologies including cloud computing, virtualisation, networking, mobility and cyber.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to assess complex situations and develop effective solutions.
• Strong communication and interpersonal skills and be able to communicate technical concepts to technical and non-technical stakeholders.
• Proficiency in business continuity planning tools and documentation software like SharePoint.

Position Notes:

• Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.