Digital Consultant (Maternity cover)

Sitecore; Shire Of Denmark; On-site; AUD 70,000 - 90,000; Part time

Job summary

A leading digital experience provider in Western Australia is seeking a Digital Consultant for a maternity cover contract. In this role, you will work with internal teams to ensure clients achieve digital success and stay connected with products. The ideal candidate will have experience in customer success and digital marketing, alongside excellent organizational and project management skills. Join a collaborative team to help drive impactful digital campaigns.

Qualifications

• Strong organizational and project management skills required.
• Experience in customer success, digital marketing, or campaign management preferred.
• Comfortable with data-driven decision-making and performance reporting.
• Excellent storytelling and content creation skills needed.

Responsibilities

• Work on digital success campaigns to keep customers engaged.
• Create and refresh playbooks for customer journeys.
• Collaborate with internal teams for consistent messaging.
• Monitor engagement metrics and make actionable improvements.
• Gather customer feedback to refine strategies.

Skills

Organizational skills

Project management

Customer success experience

Digital marketing

Data-driven decision making

Storytelling

Content creation

Cross-functional collaboration

Understanding of AI

Tools

DXP

CMS

DAM

CDP

Job description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized, but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role

We’relooking for a Digital Consultant to join our team on a maternity cover contract. This role is all aboutworking with our internal teams on ourdigital success programmes, ensuring our clients see measurable value and stay connected to ourproducts.

What You’ll Do

• Work ondigital success campaigns that keep customers engaged and informed.
• Create and refresh playbooks for customer journeys, ensuringthey’reeasy to follow and impactful.
• Collaborate withinternalteams to deliver consistent messaging and value propositionsincluding marketing and product.
• Monitor engagement metrics and KPIs, turning insights into actionable improvements.
• Gather feedback from customers and internal teams to refine strategies and assets.
• Produce compelling enablement materials that empower teams and customers alike.
• Champion digital-first engagement, ensuring every touchpoint feels seamless and on-brand.
• AgenticWorkflows operational modelacross customer success journeys.

What You Need to Succeed

• A marketer at heart with strong organisational and project management skills.
• Experience in customer success, digital marketing, or campaign management.
• Comfortable with data-driven decision-making and reporting on performance.
• Excellent storytelling and content creation skills.
• Ability to work cross-functionally and thrive in a fast-paced environment.
• Experience withDXP, CMS, DAMor CDP is a plus.
• Understanding how AI can enhance content and workflows is highly desirable.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.