Despatch & Logistics Coordinator

Nick Scali; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A company with over 60 years in the market is looking for a full-time dispatch coordinator to manage customer queries and delivery logistics. Ideal candidates should be proactive in ensuring customer satisfaction and able to handle dispatch administration tasks. The role requires effective communication skills and the ability to troubleshoot delivery issues. A supportive team environment and job security are key benefits offered.

Benefits

Job security at a publicly listed company

Competitive salary

Continuous training and career development opportunities

A supportive team environment

Free onsite parking

Close to M7 motorway

Qualifications

• Previous Despatch experience preferred but not essential.
• Only those with full working rights in Australia need apply.

Responsibilities

• Answer customer and internal staff enquiries regarding delivery issues.
• Provide courteous and helpful customer service.
• Ensure daily booking targets are achieved for customer satisfaction.
• Troubleshoot and resolve customer complaints effectively.
• Prepare and enter despatch information accurately.
• Coordinate delivery jobs for drivers.
• Maintain the Radaro Transport Management System daily.
• Prepare and route runs for sub-contractors using Radaro.
• Report customer concerns to relevant departments.
• Adhere to Time and Attendance policies.
• Implement safe work practices.
• Address escalated issues in a timely manner.
• Assist in managing Delivery teams.
• Complete daily despatch administration tasks.
• Perform tasks as directed by the Despatch Supervisor.
• Assist dispatch and service departments when required.

Job description

A company with over 60 years in the market is looking for a full-time dispatch coordinator to manage customer queries and delivery logistics. Ideal candidates should be proactive in ensuring customer satisfaction and able to handle dispatch administration tasks. The role requires effective communication skills and the ability to troubleshoot delivery issues. A supportive team environment and job security are key benefits offered.