Desktop Support Lead | Global IT Team, Modern Office

Ac3; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite parking

Nearby gym

Job summary

Ac3, a global automotive group, is seeking an experienced Level 1-2 desktop support professional stepping into a hands-on lead role. You will oversee incident resolution, support users, and begin taking on leadership responsibilities in a structured, enterprise IT setting.

You'll lead day-to-day desktop support, triage tickets, streamline workflows, and mentor teammates while ensuring consistent service standards across the global operation.

Qualifications

• Desktop support experience in a large corporate environment.
• Strong troubleshooting skills for escalations.
• Experience in a highly structured, process‑driven enterprise environment.
• Ability to handle day‑to‑day people matters fairly and professionally.
• Hands‑on re-imaging of laptops and deploying standard operating environments.

Responsibilities

• Lead the day‑to‑day activities of the desktop support team
• Triage and allocate tickets based on priority, workload and team capability
• Identify opportunities to streamline support workflows and remove unnecessary steps
• Improve and standardise processes to create consistent, efficient ways of working
• Take ownership of implementing improvements when a better approach is identified
• Provide guidance, support and escalation assistance to team members
• Manage day‑to‑day people matters, including attendance, maintaining team accountability, service standards, and adherence to processes
• Assist with SOE deployments, upgrades and project work, including rollouts and migrations
• Maintain accurate hardware and software asset management records
• Follow global IT processes while taking ownership of incidents through to resolution

Skills

Desktop support leadership

Strong troubleshooting

Enterprise experience

People management

Laptop imaging & OS deployment

Job description

Ac3, a global automotive group, is seeking an experienced Level 1-2 desktop support professional stepping into a hands-on lead role. You will oversee incident resolution, support users, and begin taking on leadership responsibilities in a structured, enterprise IT setting.

You'll lead day-to-day desktop support, triage tickets, streamline workflows, and mentor teammates while ensuring consistent service standards across the global operation.