Desktop/Network Support/EUC Part Time

EIL Global; Armidale Regional Council; On-site; AUD 60,000 - 80,000; Part time

Job summary

A technology support firm is seeking an experienced EUC / Network Smart Hands Engineer for casual, on-call work across various client locations in Australia. The ideal candidate will have strong troubleshooting skills in hardware and networks, with experience in desktop support. Responsibilities include providing onsite support, performing installations, and ensuring compliance with client SLAs. A valid driver's license is required, along with a willingness to travel to different sites.

Qualifications

• 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
• Valid driver's license and willing to travel.
• Familiarity with ticketing tools like ServiceNow or Remedy.

Responsibilities

• Provide onsite EUC and network support.
• Perform break-fix and preventive maintenance.
• Support hardware installations and upgrades.

Skills

Troubleshooting skills

Windows OS knowledge

O365 familiarity

Active Directory knowledge

Network concepts understanding

Hardware troubleshooting

Communication skills

Tools

ServiceNow

Team Viewer

TFTP server

Job description

EUC / Network Smart Hands Engineer – On Call/Casual/Part Time

Location: Australia (Multiple Sites – Onsite Support)

ModburySA 5092

Mt BarkerSA 5251

Mt GambierSA 5290

Murray Bridge SA 5253

Port Lincoln SA 5606

Renmark SA 5341

Victor Harbor SA 5211

Albury, NSW 2640

Armidale, NSW 2350

Ballina, NSW 2478

Bateau Bay, NSW 2261

Bega NSW 2550

Byron Bay NSW 2481

Cardiff NSW 2285

Charlestown NSW 2290

Drummoyne NSW 2047

Blacktown NSW 2148

Bondi Junction NSW 2022

Glebe NSW 2007

Employment Type: Independent Contractor / On Call/Casual Basis

Work Mode: Onsite (On-Demand/Casual)

Role Overview

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands‑on experience handling break‑fix, installation, and maintenance activities.

Key Responsibilities

• Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
• Perform break‑fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
• Support network device installations such as routers, switches, access points, and cabling.>
• Handle hardware replacements, upgrades, and troubleshooting for end‑user devices.
• Collaborate with remote support and service desk teams to ensure timely resolution.
• Maintain accurate logs of dispatch calls, asset details, and work completion reports.
• Coordinate with vendors or third‑party support teams when needed.
• Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience

• 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
• Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
• Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
• Hands‑on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
• Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
• Excellent communication and coordination skills.
• Must have a valid driver’s license and willingness to travel to client sites.

Preferred Qualifications

• Prior experience in Casual / on‑demand support engagements.

Work Scope

• On‑demand/Casual calls during business hours (may include after‑hours/weekend support as per SLA).
• Reporting: Regional Service Delivery Manager / Project Coordinator.

Standard Tools Engineers need to Carry While going to site

· Fully charged laptop with Win8 or 10 operating system and admin rights

· Cisco Console cable (DB9 – RJ45 or USB RJ45). In case of USB converter used, make sure drivers are properly installed

· Laptop should have following program/software installed

· Putty

· Team Viewer

· TFTP server (SolarWind preferred)

· Screw Driver Set

· Internet data Card

· TECH MUSH HAVE CONSOLE CABLE AND LAPTOP AND HAVE ABILITY TO CONSOLE INTO CISCO ROUTER AND USE WEBEX