Design & Process Lead - People and Culture

Nine; Council of the City of Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A leading media company in Australia seeks a Design & Process Lead to strategically enhance People & Culture processes. The ideal candidate will excel in intuitive service design, lead process improvements, and collaborate cross-functionally. The role offers flexible work arrangements and a commitment to diversity. Join us to make an impact within a trusted media environment.

Benefits

18 weeks paid parental leave

Employee Exclusives program

Digital newspaper subscription

Annual gift voucher for Stan subscription

Qualifications

• Proven experience in process design and re-engineering initiatives.
• Strong HR background, understanding of HRIS and service model implementations.
• Expertise in process mapping tools and methodologies.

Responsibilities

• Lead discovery and process analysis across P&C.
• Apply methodologies to identify bottlenecks and design efficient processes.
• Collaborate with P&C leaders on change enablement.

Skills

Process design

Human-Centred Design

Change management

Stakeholder engagement

Analytical skills

Education

Certification in process design methodology (Lean, Six Sigma)

Tools

Visio

Lucidchart

Miro

Job description

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

Reporting directly to the Head of Program Governance, join Nine’s People & Culture Transformation journey in this newly created role as our Design & Process Lead!

Make your mark by strategically designing and revolutionising our People & Culture processes, applying a user-first approach to boost efficiency and deliver intuitive, streamlined experiences across our entire workforce.

Day to day you will:

• Lead discovery and process analysis across P&C, documenting current state and establishing a comprehensive P&C service catalogue.
• Apply improvement methodologies to identify bottlenecks and then design future-focused processes for greater efficiency and scalability.
• Champion a Human-Centred Design (HCD) approach in service design, ensuring processes are simple, intuitive, and digitally enabled for a seamless user experience.
• Leverage technology, automation, and AI to drive process optimisation and work closely with the HRIS implementation team to ensure system alignment.
• Own and manage improvement projects from concept to successful implementation, translating employee data and feedback into actionable design recommendations.
• Collaborate effectively with P&C leaders and functional heads, building internal HCD capability and partnering on change enablement for smooth adoption.

Qualifications

Championing a practical, user-first approach, you will be highly skilled in designing intuitive, effective, and digitally enabled P&C services that significantly contribute to the function's efficiency and scalability.

What you will bring:

• Proven experience leading process design and re-engineering initiatives within a large, complex organisation.
• A strong background in Human Resources processes and systems, including an understanding of HRIS and tiered service model implementations (e.g. ServiceNow, Workday).
• Expertise in process mapping tools, methodologies, and visualisation tools (e.g., Visio, Lucidchart, Miro).
• Demonstrated application of Human-Centred Design (HCD) or Design Thinking principles to solve complex service or operational problems.
• Exceptional analytical and problem-solving skills, with a track record of implementing effective solutions.
• Strong stakeholder engagement and change management skills, with the ability to influence and gain buy-in for new ways of working.
• Highly Desirable: Certification in a process design methodology (e.g., Lean, Six Sigma, BPMN).

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.