Design & Content Operations Manager

mecca; Richmond Shire; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development programs

Health and wellbeing initiatives

Reward and recognition programs

Staff discount and product allowance

Job summary

MECCA is seeking a Design & Content Operations Manager for a six-month fixed-term contract to bring structure to our creative process and help our teams deliver exceptional work.

Reporting into the Senior Design Manager, you will own workflow, resourcing and production planning across Design and Content, balancing creative ambition with business priorities and sustainable workloads.

Qualifications

• Six or more years' experience in studio management, traffic or creative operations within an agency or in-house creative team.
• Proven experience managing complex workflows, competing priorities and resourcing across creative teams at scale.
• Strong communication and influencing skills, with the confidence to guide decisions, negotiate priorities and constructively challenge stakeholders.
• Commercial judgement and confidence working with budgets, resourcing data and workflow insights to inform decisions.
• A proactive, organised approach, with the ability to navigate ambiguity and protect creative quality while keeping projects moving.

Responsibilities

• Managing end-to-end workflow, from briefing and scoping through to production and delivery, ensuring clear priorities, timelines and approvals.
• Leading short- and long-term resource planning, allocating work alongside creative leaders and identifying freelance support where needed.
• Building strong stakeholder relationships, clarifying briefs and negotiating priorities to keep the team focused on the highest-impact work.
• Tracking project milestones, resolving blockers and supporting smooth handovers, while monitoring resourcing spend and freelance approvals.
• Improving briefing, workflow and planning processes to make collaboration easier and give our creative teams the space to do their best work.

Skills

Studio management

Traffic management

Creative operations

Stakeholder management

Budgeting

Communication

Negotiation

Organisational skills

Job description

Love bringing structure to creativity? Join MECCA as our Design & Content Operations Manager on a six-month fixed-term contract and help our creative teams deliver their best work.

From brand campaigns and product launches to retail experiences, you'll bring clarity, organisation and momentum to the work that brings MECCA to life.

The Role You Could Play

Reporting into the Senior Design Manager, you'll own workflow, resourcing and production planning across our Design and Content team.

Partnering with creative leaders and stakeholders across Marketing, Visual Merchandising and Production, you'll balance creative ambition with business priorities and sustainable workloads.

You'll be responsible for:

• Managing end-to-end workflow, from briefing and scoping through to production and delivery, ensuring clear priorities, timelines and approvals
• Leading short- and long-term resource planning, allocating work alongside creative leaders and identifying freelance support where needed
• Building strong stakeholder relationships, clarifying briefs and negotiating priorities to keep the team focused on the highest-impact work
• Tracking project milestones, resolving blockers and supporting smooth handovers, while monitoring resourcing spend and freelance approvals
• Improving briefing, workflow and planning processes to make collaboration easier and give our creative teams the space to do their best work

What You Will Bring

You're a calm, collaborative operator who understands the creative process and enjoys making complex projects feel manageable. You combine attention to detail with a clear view of the bigger picture, bringing confidence and practical solutions to a fast-paced environment.

• Six or more years' experience in studio management, traffic or creative operations within an agency or in-house creative team
• Proven experience managing complex workflows, competing priorities and resourcing across creative teams at scale
• Strong communication and influencing skills, with the confidence to guide decisions, negotiate priorities and constructively challenge stakeholders
• Commercial judgement and confidence working with budgets, resourcing data and workflow insights to inform decisions
• A proactive, organised approach, with the ability to navigate ambiguity and protect creative quality while keeping projects moving

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know this wouldn't be possible without an incredible team. Guided by our MECCA values, we're solutions focused, innovative, collaborative and adaptable and enjoy a bit of fun along the way!

Some of our team member benefits include:

• Professional development programs and a first-class digital learning offering.
• Health and wellbeing initiatives.
• Reward and recognition programs.
• A generous team member discount for you and your immediate family, plus a quarterly product allowance, subject to company policy.

There are so many ways you'll feel part of the MECCA story, as we love to celebrate, surprise and delight our team along the way.