Department Manager - Frankston

Bunnings Group Limited (AU); Frankston; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Team discount

OnePass

Exclusive benefits

Parental leave 12 weeks

Festive gifts

Cafe discounts

Travelling store opportunities

Job summary

Bunnings Group in Victoria is seeking a Department Manager to lead a 20+ person team, drive service, safety and stock management across high‑volume operations, and report to Site Manager. You will train and develop your team, ensure best experience for customers and maintain the widest range and best prices.

The role requires weekend work on a 1 in 3 roster and collaboration with Merchandising, Health and Safety, and suppliers.

Qualifications

• Proven ability to lead 20+ team members.
• Strong focus on safety, quality and wellbeing.
• Experience in a high-volume retail environment preferred.
• Ability to coach, develop and recognise high performance.

Responsibilities

• Lead a team of 20+ to deliver Best Experience while performing duty manager tasks.
• Build team capability on safety culture, engagement, performance and recognition.
• Rostering and strategic planning to meet service promises.
• Drive department sales through merchandising and KPI monitoring.
• Act on customer feedback to improve the end-to-end experience.
• Own stock accuracy, replenishment discipline and loss prevention.

Skills

Team leadership

People management

Customer service

Safety focus

Stock management

Job description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

Benefits

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About the role

As a Department Manager at Bunnings, you will be responsible for the ongoing daily operations, sales and high-volume stock management within your specialist area. You will work closely with fellow Department Managers in such departments as Service, Inside the Home, Builders and Lifestyles & Garden whilst reporting directly to your Assistant Site Manager and Site Manager. You and your team of 20+ team members will be efficient, organized and be the go-to for our fantastic customers. Your role will help drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and ensuring your department is showcasing our Widest Range and Best Prices. You will be required to monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership and Health and Safety whilst also developing strong relationships with our suppliers. This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What’s involved

• Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
• Build team capability on Best Experience and Safety Culture & Compliance. Including team engagement, performance management and recognition.
• Rostering and strategic planning for your team to deliver on our service promise.
• Driving department sales through strong merchandising & monitoring of key metrics.
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes.

Who we're looking for

As a Department Manager for Bunnings, you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Safety and Wellbeing and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI’s and exceeding customer expectations. You’ll need:

• Lead and inspire a large team (20+) to deliver the Best Experience through strong engagement, coaching and teamwork
• Previous experience leading teams in the retail industry or a large, high volume customer focused organisation
• Champion a Safe & Secure environment by role‑modelling safety leadership and ensuring compliance with policies and procedures
• Confident leader, experienced in opening and closing the store and supporting smooth trade across weekdays and weekends
• Build team capability through clear expectations, performance conversations and recognition
• Deliver on our service promise through effective rostering, planning and being ready when the customer is
• Drive strong retail fundamentals, including merchandising excellence, sales performance, stock accuracy, availability and loss prevention

You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail]. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.