Department Manager - Doncaster

Bunnings Warehouse; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits across health, etc.

Paid parental leave

Festive gifts

Discounted food & drinks

Job summary

Bunnings Warehouse in Melbourne is seeking a motivated Department Manager to lead a 20+ strong team and to drive service, stock management and overall store performance. You will train and develop staff, ensure Best Experience for customers, and collaborate with Merchandising, Store Leadership and Health and Safety teams.

With a focus on safety, engagement and results, you will open and close the store, manage rosters, and deliver on our service promise in a high-volume environment.

Qualifications

• Proven experience leading teams in retail or high-volume customer-focused environments.
• Strong focus on safety, wellbeing and policy compliance.
• Ability to open/close the store and support weekend trading.

Responsibilities

• Lead a team of 20+ to deliver Great Service and safe operations.
• Coach and develop team capabilities for Best Experience and Safety Culture & Compliance.
• Plan rosters and manage merchandising to meet service promises and key metrics.
• Monitor customer feedback and drive improvements across the end-to-end experience.
• Own department stock accuracy, replenishment, and loss prevention.

Skills

Team leadership

People management

Retail experience

Customer service focus

Safety compliance

Job description

Join us and experience Bunnings from the other side of the counter!

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

As a Department Manager at Bunnings, you will be responsible for the ongoing daily operations, sales and high-volume stock management within your specialist area. You will work closely with fellow Department Managers in such departments as Service, Inside the Home, Builders and Lifestyles & Garden whilst reporting directly to your Assistant Site Manager and Site Manager.

You and your team of 20+ team members will be efficient, organized and be the go-to for our fantastic customers. Your role will help drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and ensuring your department is showcasing our Widest Range and Best Prices.

You will be required to monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership and Health and Safety whilst also developing strong relationships with our suppliers.

This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What's involved:

• Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
• Build team capability on Best Experience and Safety Culture & Compliance. Including team engagement, performance management and recognition.
• Rostering and strategic planning for your team to deliver on our service promise. Driving department sales through strong merchandising & monitoring of key metrics.
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes.

Who we're looking for:

As a Department Manager for Bunnings, you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Safety and Wellbeing and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI's and exceeding customer expectations.

You'll need:

• Lead and inspire a large team (20+) to deliver the Best Experience through strong engagement, coaching and teamwork
• Previous experience leading teams in the retail industry or a large, high volume customer focused organisation
• Champion a Safe & Secure environment by role‑modelling safety leadership and ensuring compliance with policies and procedures
• Confident leader, experienced in opening and closing the store and supporting smooth trade across weekdays and weekends
• Build team capability through clear expectations, performance conversations and recognition
• Deliver on our service promise through effective rostering, planning and being ready when the customer is
• Drive strong retail fundamentals, including merchandising excellence, sales performance, stock accuracy, availability and loss prevention

You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at .

Bunnings reserves the right to close job advertisements at any time. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.