Department Leader

Officeworks; Gosford; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible roster

Staff discounts

Benefits program

Learning & development

Employee assistance program

Job summary

Officeworks Gosford is seeking a Retail Department Leader to drive customer experiences and lead a busy team on the shop floor. You will mentor staff, coordinate daily rosters, and ensure shelves are well presented so every customer finds what they need.

You thrive in a fast-paced retail environment, communicate clearly with colleagues and leaders, and model a hands-on, solutions-focused approach that elevates our service standard and store performance.

Qualifications

• Proven track record in retail leadership and delivering exceptional customer experiences.
• Ability to communicate clearly and forge connections with team and customers.
• Experience mentoring and developing a high-performing store team.
• Comfort with fast-paced retail environments and shifting priorities.

Responsibilities

• Lead a retail team to deliver outstanding customer service and solutions.
• Partner with store leadership to energize and coach the crew.
• Mentor and train staff to become confident retail rockstars.
• Maintain attractive, well-stocked presentation so customers find what they need.

Skills

Retail leadership

Customer experience

Communication

Team coaching

Job description

Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Gosford store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!

About the role

As a Retail Department Leader, you will:

• Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
• Partner with the store leadership team to energize and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
• Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
• Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.

When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.

Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements.

About you

• A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
• Outstanding ability to communicate and forge connections with your team and customers alike.
• You are a leadership legend, building a team of retail rockstars who can take on any challenge.
• Ability to thrive in a fast-paced environment and juggling shifting priories like a pro.
• Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.