Dementia Support Coach

HammondCare; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Market leading remuneration

Salary packaging benefits

Flexible hybrid work arrangements

Training & career development

Job summary

HammondCare is seeking Dementia Support Coaches to deliver on-site and remote education and support across dementia care settings. The role focuses on relationship-based support, mentoring care staff, and tailoring DREAM modules to meet service needs.

You will collaborate with staff and leaders to implement evidence-based practices and enable person-centred care for people living with dementia. Fixed term contract until June 2028, with hybrid work options from Chermside (QLD) or Malvern (VIC)

Qualifications

• Empathy and coaching skills in dementia care
• Experience in aged care settings and person-centred support
• Willingness to travel intrastate/interstate and work flexible hours
• Certification in relevant health field desirable

Responsibilities

• Provide on-the-ground dementia support coaching and modelling with clients, carers and staff
• Deliver DREAM education modules through group sessions and individual mentoring
• Collaborate with staff and leaders to tailor support to service needs and context
• Support implementation of recommendation plans using coaching techniques and reflective dialogue

Skills

Empathy

Coaching skills

Aged care experience

Autonomy

Adaptability

Person-centered care

Education

Cert III/IV in Individual Support

Diversional Therapy qualification

Allied Health assistant / Enrolled Nursing background

Job description

The Opportunity

The Opportunity Make a difference every day by supporting people living with dementia and those who care for them. Use your empathy, coaching skills, and aged care experience to deliver hands-on, evidence-based support across diverse care settings. Be part of a purpose-driven team that values innovation, flexibility, and compassionate care. Dementia Support Australia, with the Wicking Dementia Research and Education Centre, delivers the DREAM project to build workforce capability in respite dementia care. DREAM Dementia Support Coaches work with staff in community and residential aged care through on-site visits, remote support, observation, modelling, and reflective dialogue. They provide tailored education based on DREAM modules, delivering both group sessions and individual mentoring. Coaches collaborate with staff, leaders, and stakeholders to ensure support is relevant, context-specific, and aligned with service needs. The role requires autonomy, adaptability, and a strong commitment to person-centred, psychosocial dementia support. This role is offered as a Fixed Term Contract until June 2028. This role can be based out of either our Chermside QLD or Malvern VIC offices!

Benefits

• Market leading remuneration


• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.


• Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance


• Additional training & career development opportunities


• Leave benefits – purchased additional annual leave


• Reward and Recognition Program


• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.


• Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.


• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans


• Exclusive commercial discounts for JB HI-FI and The Good Guys

Responsibilities

• Dementia Support Coach will facilitate on the ground support, implementation of relationship-based support strategies, modelling and coaching with clients, carers and care staff.


• Work collaboratively with peers to develop the skills, expertise and/or applied knowledge of aged care staff and carers to understand the person living with dementia and develop best practice support and care.


• Support the implementation of the recommendation plans on the ground, drawing on modelling and coaching techniques, and seek guidance from Team Leader, Dementia Consultant and Senior Consultant as required.


• Facilitate and support the trial and implementation of brokerage items with clients and their carers, and seek guidance from Team Leader, Dementia Consultant and Senior Consultant as required.

What do we need from you?

• Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment and competing demands.


• The ability to work both independently and as part of a team.


• Demonstrated commitment to excellence in customer service principles including conflict resolution to ensure the consistent provision of exceptional service to internal and external customers


• A current driver’s licence and safe driving record


• Willingness to travel and work intrastate and interstate for up to five days at a time to support the delivery of DC services.


• Willingness to work flexible hours at times and as required to meet the assessed needs of clients and carers.


• Qualification in relevant field; Allied Health assistant, Diversional Therapy, Enrolled Nursing (EN), Aged Care, Cert III or IV in Individual Support / Leisure and Health or similar highly desirable

All short-listed applicants will be asked to consent to a criminal record check.

For more info on DSA, check out our website: https://www.dementia.com.au/

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It\'s not just care, it\'s HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.