Dementia Support Coach

HammondCare; Cardiff; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Flexible hybrid work

Career development opportunities

Leave benefits

Employee Assistance Program

Staff discounts

Wellbeing resources

Job summary

HammondCare, delivering Dementia Support Australia (DSA) services, is seeking a Dementia Support Coach to work with people living with dementia and their carers. Based in Cardiff, NSW, the role covers hospital to aged care transitions across Hunter, New England and Lower Mid North Coast, with interstate travel as needed.

You will apply empathetic coaching, evidence-based guidance and collaborative care planning to improve quality of life.

Qualifications

• Strong organisational abilities and time management in a busy environment.
• Commitment to excellence in customer service and conflict resolution.
• Willingness to travel intrastate and interstate to support DSA services.
• Current driver’s licence and safe driving record.

Responsibilities

• Work with peers to develop skills of aged care staff and carers.
• Support implementation of DSA plans using coaching techniques.
• Coordinate brokerage items with clients and carers to improve quality of life.
• Build rapport with staff and carers to enhance dementia care practices.

Skills

Organisation

Customer service

Driving licence

Travel willingness

Empathy

Education

Cert III or IV in Individual Support / Leisure and Health

Enrolled Nursing (EN)

Aged Care qualification

Diversional Therapy qualification

Allied Health assistant

Job description

About the role

Make a difference every day Dementia Support Australia (DSA) delivers free, nationwide support for people living with dementia whose behaviours impact their care, as well as the families, carers and professionals who support them. Backed by clinical expertise, evidence-based practice and a person-centred approach, DSA helps improve quality of life and care outcomes for people affected by dementia. When it comes to our people, those we support and those who work alongside us, we are committed to fostering a culture of inclusion, respect and belonging. Through innovative programs, education, consultancy services and multidisciplinary clinical support, we empower individuals, care teams and organisations to respond to the complexities of dementia with confidence and compassion. As a service led by HammondCare on behalf of the Australian Government, DSA is making a meaningful difference in communities across Australia every day. So, if you're passionate about improving the lives of people living with dementia, join us and build a career with purpose.

The role Make a difference every day by supporting people living with dementia and those who care for them, as a trusted Dementia Support Coach. This role sits within Dementia Support Australia (DSA), which is a national dementia support service, funded by the Australian Government, led by HammondCare. As a professional coach, you will work in diverse care settings, through the Hospital to Aged Care Dementia Support Program (HACDSP) – a service delivered by Dementia Support Australia. In this wholesome and holistic role, you can use your empathy, coaching skills and aged care experience; to deliver hands‑on, evidence-based dementia support and advice to clients, carers and care staff. Be part of a purpose-driven team that values innovation, flexibility and compassionate care. This role is offered as a Fixed Term Contract until June 2028. This role is based out of our Cardiff office and supporting transitions across Hunter, New England, and Lower Mid North Coast region of New South Wales.

Responsibilities

• Work collaboratively with peers to assist in developing the skills, expertise and/or applied knowledge of aged care staff and carers, to better support people living with dementia.
• Support the implementation of the recommended Dementia Support Australia plans on the ground, drawing on modelling and coaching techniques; while also seeking guidance from Team Leaders and Dementia Consultants as required.
• Mange and coordinate the use of brokerage items with clients and their carers to improve outcomes for quality of life for the person living with dementia.
• Act as a key liaison and trusted partner, when building respected rapport with staff and carers, resulting in individuals improving their confidence in dementia care practice.

Benefits

• Market leading remuneration: Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
• Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance.
• Additional training & career development opportunities.
• Leave benefits – purchased additional annual leave.
• Reward and Recognition Program.
• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.
• Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans.
• Along with commercial discounts for JB HI-FI and The Good Guys.

What we need from you

• Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment and competing demands.
• The ability to work both independently and as part of a team.
• Demonstrated commitment to excellence in customer service principles, including conflict resolution to ensure the consistent provision of exceptional service to internal and external customers.
• A current driver’s licence and safe driving record.
• Willingness to travel and work intrastate and interstate to support the delivery of Dementia Support Australia services.
• Qualification in relevant field; Allied Health assistant, Diversional Therapy, Enrolled Nursing (EN), Aged Care, Cert III or IV in Individual Support / Leisure and Health or similar highly desirable.
• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.

For more info on Dementia Support Australia (DSA), check out our website: www.dementia.com.au/work-with-us Learn more about the HACDSP program www.dementia.com.au/hacdsp

All short-listed applicants will be asked to consent to a criminal record check. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not‑for‑profit, Christian foundations and backed by research and clinical expertise. We've been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free.

Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.