Delivery Support & Customer Service Associate

Beacon Lighting; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

Beacon Lighting, a leading logistics partner in Sydney, seeks a motivated, customer-focused coordinator to join the depot team in a temporary capacity. You will coordinate and reschedule deliveries, liaise with customers to set delivery times, and investigate issues to provide practical solutions.

You will work closely with drivers and internal teams, update records, and handle enquiries professionally to keep operations on schedule. Prior logistics or customer service experience is advantageous.

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• The ability to stay calm and solution-focused under pressure.
• Confidence dealing with customers and internal teams.
• Good computer and administrative skills.
• Previous experience in logistics, transport, warehousing or customer service is advantageous.

Responsibilities

• Coordinate and reschedule missed or delayed deliveries.
• Liaise with customers to arrange suitable delivery times.
• Investigate delivery issues and find practical solutions.
• Work closely with drivers, depot teams and internal departments.
• Update delivery information and maintain accurate records.
• Handle customer enquiries professionally and efficiently.
• Help keep the depot operation running smoothly and on schedule.

Job description

Beacon Lighting, a leading logistics partner in Sydney, seeks a motivated, customer-focused coordinator to join the depot team in a temporary capacity. You will coordinate and reschedule deliveries, liaise with customers to set delivery times, and investigate issues to provide practical solutions.

You will work closely with drivers and internal teams, update records, and handle enquiries professionally to keep operations on schedule. Prior logistics or customer service experience is advantageous.