Delivery Lead - Loyalty Program

at; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading technology firm seeks a Delivery Lead to manage the end-to-end delivery of their Loyalty and Rewards platform initiatives. The ideal candidate will have over 5 years in senior Agile leadership roles and experience in the retail sector. This role involves coordinating Agile teams to deliver features that enhance customer engagement. Certification such as CSM or PMP is advantageous and strong communication skills are essential.

Benefits

Exclusive access to high-profile opportunities

Dedicated support throughout the interview process

Qualifications

• 5+ years in a Delivery Lead or Program Manager role.
• 2+ years leading delivery in a Customer Loyalty or Rewards Program.
• Experience in Retail or eCommerce technology solutions.

Responsibilities

• Lead delivery cadence for Loyalty Program features.
• Act as primary interface between Product Owners and stakeholders.
• Identify, track, and mitigate risks across the technology ecosystem.

Skills

Agile Delivery Ownership

Stakeholder Management

Risk Management

Coaching Scrum Teams

Technical Delivery Roadmap

Education

Relevant certifications (e.g., CSM, SAFe, PMP)

Job description

This is a high‑impact role where you will directly influence the technology roadmap and successful delivery of features that enhance customer lifetime value and engagement across millions of consumers.

You will be embedded within the client's high‑performing Digital Product & Technology team.

You will be the core driver managing the end‑to‑end delivery of the client’s strategic Loyalty and Rewards platform initiatives. This involves coordinating multiple Agile teams (internal and external) to ensure the timely, high‑quality, and on‑budget delivery of key program milestones.

Key Responsibilities

• Agile Delivery Ownership: Lead and govern the delivery cadence for Loyalty Program features, spanning mobile applications, web portals, and backend integration projects.
• Stakeholder & Vendor Management: Act as the primary interface between the Loyalty Product Owners, executive sponsors, and engineering teams, managing expectations and communication across complex internal and external (vendor) relationships.
• Risk & Dependency Management: Proactively identify, track, and mitigate risks and dependencies across the integrated Loyalty technology ecosystem, reporting program health clearly and transparently.
• Team Enablement: Coach and support cross‑functional Scrum teams, removing impediments and fostering an environment of continuous improvement and technical excellence.
• Roadmap Execution: Ensure the technical delivery roadmap aligns precisely with the strategic business outcomes defined for the Retail Chain's Loyalty Program.

Essential Skills & Experience

• 5+ years in a Delivery Lead, Program Manager, or similar senior Agile leadership role within a large‑scale enterprise environment.
• Proven Loyalty Expertise (Mandatory): 2+ years of hands‑on experience leading the delivery of complex features or migrations within a Customer Loyalty or Rewards Program (e.g., points systems, tiering, personalized offers).
• Retail/eCommerce Context: Experience delivering technology solutions within a fast‑paced Retail or eCommerce environment is highly desirable.
• Technical Fluency: Understanding of integration patterns, modern APIs, cloud platforms (AWS/Azure/GCP), and how they support high‑volume loyalty transactions.
• Certification: Relevant certifications (e.g., CSM, SAFe, PMP) are a significant advantage.
• Soft Skills: Exceptional ability to influence, negotiate, and lead without direct authority in a matrix organization.

Why Apply Through Milestone IT?

• Exclusive Access: We offer unique, high‑profile opportunities with industry leaders you won't find anywhere else.
• Dedicated Support: Benefit from personalized career guidance and support throughout the interview process and beyond.
• Be a Part of Something Big: Help shape the customer experience for one of the nation's biggest retailers.