Delegated Underwriting Authority Client Executive

American International Group; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

American International Group is seeking a Delegated Underwriting Authority Client Executive to strengthen governance, oversight and performance of DUA and MGA partnerships across Australia and New Zealand. You will coordinate due diligence, approvals, renewals and exits, ensuring documentation and accountability are complete and well controlled.

You will monitor performance against underwriting authority, risk appetite, product parameters and service standards, while working with underwriting,

Qualifications

• Experience in delegated underwriting, MGA, binder, coverholder, underwriting governance, insurance operations, risk, compliance or related insurance disciplines.
• Understanding of delegated authority management, due diligence and ongoing monitoring, with strong oversight capabilities.
• Familiarity with APRA CPS 230 and related operational risk, resilience and service provider obligations.

Responsibilities

• Support governance for delegated underwriting and MGA arrangements across the Pacific region.
• Coordinate due diligence, approvals, renewals and exits with required documentation and accountability.
• Monitor performance against underwriting authority, risk appetite and service standards.
• Oversee CPS 230 aligned governance of material service provider arrangements and resilience.
• Maintain governance records, MI, papers and reporting for timely oversight and escalation.
• Collaborate with underwriting, distribution, operations, legal, compliance, risk and finance teams.

Skills

Delegated underwriting

MGA

Governance

APRA CPS 230

Stakeholder management

Job description

#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as the Delegated Underwriting Authority (DUA) Client Executive to take your insurance career to the next level with a global market leader. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in the Distribution AIG Underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, and Multinational Clients. We are reimagining how we help customers to manage risk, transforming our operating model and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

How you will create an impact

As Delegated Underwriting Authority Client Executive, you will support the Delegated Underwriting Authority Lead, Pacific in strengthening the governance, oversight and performance management of delegated underwriting and managing general agency arrangements across Australia and New Zealand. This role will help ensure DUA (Delegated Underwriting Authority) and MGA (Managing General Agents) partners are onboarded, monitored and managed in line with AIG’s underwriting standards, risk appetite, conduct expectations and local regulatory obligations, including APRA CPS 230 requirements for material service provider and operational risk management. You will work closely with underwriting, distribution, operations, legal, compliance, risk, claims, finance, regional and global stakeholders to maintain disciplined governance across the DUA and MGA lifecycle, from due diligence and approval through to ongoing monitoring, issue management, renewal and exit.

Key accountabilities will include, but are not limited to:

• Support the Delegated Underwriting Authority Lead, Pacific in implementing and maintaining a robust governance framework for delegated underwriting and MGA arrangements across the Pacific region.
• Coordinate due diligence, approval, renewal and exit activities for DUA and MGA partners, ensuring required documentation, approvals and accountabilities are complete and well controlled.
• Monitor DUA and MGA performance against underwriting authority, risk appetite, product parameters, service standards, conduct expectations, claims performance and financial outcomes.
• Support CPS 230-aligned oversight of material DUA and MGA service provider arrangements, including operational resilience, materiality assessment, service performance, issue escalation and exit planning requirements.
• Maintain clear governance records, management information, committee papers and reporting to enable timely oversight, decision-making and escalation of emerging risks or control gaps.
• Partner with underwriting teams to ensure delegated authority, binder, bordereaux and agreed service arrangements are understood, appropriately monitored and operating as intended.
• Identify and support remediation of governance, control, data quality, reporting, compliance or performance issues relating to DUA and MGA arrangements.
• Contribute to continuous improvement of DUA and MGA processes, templates, reporting and operating practices, balancing commercial outcomes with prudent underwriting, risk and regulatory discipline.

What you’ll need to succeed

• Experience in delegated underwriting, MGA, binder, coverholder, underwriting governance, insurance operations, risk, compliance or related insurance disciplines.
• Sound understanding of insurance underwriting controls, delegated authority management, due diligence, ongoing monitoring, issue escalation and partner performance oversight.
• Working knowledge of governance and regulatory expectations relevant to outsourced, delegated or third-party insurance arrangements, including APRA CPS 230 and related operational risk, resilience and service provider obligations.
• Strong analytical capability, with the ability to review bordereaux, performance metrics, control evidence, issues and trends to identify risks and practical management actions.
• Clear and concise written and verbal communication skills, including the ability to prepare management information, committee papers and stakeholder updates for senior audiences.
• Strong stakeholder management skills, with the ability to work constructively across underwriting, distribution, operations, claims, legal, compliance, risk, finance and regional or global teams.
• Organised, delivery-focused and comfortable managing competing priorities, detailed governance requirements and time-sensitive business requests.

Applicants must have valid rights to work in Australia as employer sponsorship is not available for this position.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: UW - Underwriting

AIG Australia Limited As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.