Debt Recovery & Customer Support Specialist

Bank Australia Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Bank Australia Limited in Sydney, NSW, is seeking a Debt Recovery & Customer Support Specialist to manage early-stage delinquent accounts and support customers in hardship.

The role emphasizes professional communication, adherence to regulatory guidelines, and a customer-centric approach within a purpose-driven workplace.

Qualifications

• Experience in debt recovery or customer service.
• Strong communication and problem-solving skills.
• Familiarity with regulatory guidelines in financial services.

Responsibilities

• Manage early-stage delinquent accounts and identify recovery options.
• Support customers in hardship with compliant, empathetic guidance.
• Coordinate with internal teams and external stakeholders to reduce arrears.

Job description

Debt Recovery & Customer Support Specialist Bank Australia Limited Sydney, NSW, AU

Job Description

Bank Australia Limited is seeking a Customer Support Consultant to manage early-stage delinquent accounts and support customers in hardship. You'll identify risks, provide compliant assistance and help reduce arrears while engaging with internal teams and external stakeholders.

The role emphasizes customer-centric recovery, professional communication and adherence to regulatory guidelines within a purpose-driven, inclusive workplace.