Dealer Manager

Truck Centre (WA) Pty Ltd; Western Australia; On-site; AUD 100,000 - 120,000; Full time

Job summary

A leading heavy-duty truck dealer in Western Australia seeks an experienced Dealer Manager to lead their Kewdale operation. In this role, you will drive operational excellence and foster strong customer relationships while ensuring high-performance teams. The ideal candidate will have a strong commitment to exceptional customer service and be proactive in driving business growth. If you're ready to make an impact in the truck industry, apply now.

Benefits

Loyalty Leave

Recognition and Rewards

Supportive work environment

Qualifications

• Demonstrated operational experience with a proactive approach.
• Exceptional customer service commitment aligned with strategic objectives.
• Proven ability to resolve challenges effectively.

Responsibilities

• Support the Service Market Director to drive operational excellence.
• Lead and inspire team for high performance and efficiency.
• Manage staff to achieve KPIs and improve performance.

Skills

Customer service mindset

Strong negotiation skills

Operational experience

Exceptional work focus

Outstanding communication skills

Education

Tertiary Qualification in Business Management or related discipline

Trade qualification in engineering / mechanics

Job description

Truck Centre (WA) is the exclusive dealership for Volvo, UD, and Mack trucks in Western Australia. With eight branches thriving across the state, we proudly uphold the title of the "Largest Truck Transport Solution in WA".

TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry.

The Role

Truck Centre WA is on the lookout for a driven and experienced Dealer Manager to take the helm of our Kewdale Bus and Truck operation. This is your opportunity to step into a hands‑on leadership role where you’ll influence every part of our dealership’s success – championing safety, inspiring team performance, elevating customer satisfaction, driving financial results, and steering strategic growth.

If you’re passionate about shaping high‑performing teams and growing market presence in a fast‑paced, customer‑focused environment, we want to hear from you.

Key Responsibilities

• Supporting the Service Market Director to drive operational excellence.
• Lead and inspire your team to achieve high performance and operational efficiency.
• Foster strong customer relationships to enhance business growth in the region.
• Manage and develop branch staff to achieve KPI’s and improve performance.
• Ensure adherence to company standards and practices, maintaining consistency and compliance.
• Drive profitability by identifying and securing new business opportunities.
• Oversee and optimise workshop operations and parts department processes to ensure efficient work practices.
• Drive a safety‑first culture within the dealership.

What We’re Looking For

• Tertiary Qualification in Business Management or related discipline or trade qualification in engineering / mechanics (desirable)
• Demonstrated operational experience with a proactive approach to mastering all facets of the business.
• Commitment to exceptional customer service while aligning with TCWA’s strategic objectives.
• Exceptional work and business focus, with a strong commitment to organisational values.
• A customer service mindset, driving positive outcomes with a 'can do' attitude.
• Strong negotiation skills and a proactive approach to follow‑up.
• Proven ability to address and resolve challenges effectively and efficiently.
• Outstanding communication skills with a focus on leading team performance and fostering a collaborative and positive team environment.

Why Join Truck Centre WA?

• Industry leaders in Western Australia's heavy‑duty truck market.
• Loyalty Leave – Be rewarded for your dedication.
• Be part of the action, working with the Volvo Group network.
• Recognition and Rewards – Be acknowledged and rewarded for your contributions and achievements.
• Supportive work environment – Thrive in a workplace that will support your ongoing development.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Cassandra Gibson on [phone], quoting Ref No. 1259273.