Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney

Amazon; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

6‑month contract with coaching

Potential path to permanent role

Career progression

Hardware and cloud environment access

Job summary

Amazon Web Services is seeking a Datacenter IT Technician Trainee (6 months) in Sydney to gain hands-on experience with servers, networking gear, and large-scale infrastructure. You will troubleshoot hardware, learn daily data center operations, and collaborate across DC Operations, Engineering, Logistics and Security.

You’ll be trained to handle racks, servers, and components, document activities, and work within SOPs and SLAs, with a clear path to possible full-time opportunities.

Qualifications

• Genuine curiosity about computer hardware and how large-scale technology works.
• Willingness to learn, adapt, and solve problems hands-on.
• Comfort working both independently and as part of a team.
• Reliability and a safety-first mindset.
• Formal qualifications are helpful but not mandatory; drivers license and own vehicle to travel between sites.

Responsibilities

• Work hands-on with servers and network equipment, diagnosing and resolving hardware issues.
• Learn the daily operations of a high-density data center from the ground up.
• Collaborate with teams across DC Operations, Engineering, Logistics, Security, and more.
• Handle and track parts, assist with maintenance, and support system repairs.
• Operate independently while staying connected to a supportive team.
• Follow SOPs, document work in ticket systems, and adhere to SLAs.

Skills

Curiosity about hardware

Willingness to learn

Teamwork

Safety mindset

Job description

Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney

Are you curious about what keeps the internet running? We are looking for people who want to get hands‑on with server and networking technology inside some of the largest data centers in the world.

You will troubleshoot live hardware, collaborate across teams, and build real expertise in large‑scale computing infrastructure. Whether you are coming from a technical background, a trade, military service, or you are simply passionate about technology and ready to learn, we want to hear from you.

What you’ll do:

• Work hands‑on with servers and network equipment, diagnosing and resolving hardware issues
• Learn the daily operations of a high‑density data center from the ground up
• Collaborate with teams across DC Operations, Engineering, Logistics, Security, and more
• Handle and track parts, assist with maintenance, and support system repairs
• Learn to operate independently, while staying connected to a supportive team

What we offer:

• A 6-month contract with structured coaching and periodic assessments designed to grow your skills
• A clear path forward where if you demonstrate strong performance, you may be considered for permanent full‑time roles.
• An environment built around career progression
• The chance to work at the intersection of hardware and cloud technology, helping to shape infrastructure across the region.

What we’re looking for:

• Genuine curiosity about computer hardware and how large‑scale technology works
• A willingness to learn, adapt, and solve problems hands‑on
• Comfort working both independently and as part of a team
• Reliability and a safety‑first mindset

Amazon Web Services design, install, and maintain the world’s largest computing infrastructure. This is where you will help change the face of technology in the region, Hands‑on work. World‑scale impact.

Ready to start? Learn more at https://aws.amazon.com/about-aws/global-infrastructure/

Key job responsibilities

Some of the key responsibilities you will undertake are:

• You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well‑defined Standard Operating Procedures (SOP).
• You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support.
• You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems.
• You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes.
• You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction.
• You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times.
• You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions.
• You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.

We are looking for the right person to train and develop.

• Formal qualifications are helpful but not mandatory.
• Familiarity with IT hardware, networking, or technical support gained through study, work, or hands‑on tinkering
• A genuine enthusiasm for technology and a desire to build a career in data center operations or IT infrastructure
• Candidates should be able to perform the physical requirements of this role, which may include handling equipment.
• Candidates must possess a valid driver’s license and their own vehicle to travel between sites
• Good attention to detail and the ability to follow documented processes and procedures accurately