Data Insights and Reporting Analyst

Chandler Macleod Group; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Contract extension potential

$61.86 per hour + Super

Locations across multiple VIC/ACT/WA/Q

Collaborative analytics and reporting팀

Meaningful customer and service-deliv

Job summary

Chandler Macleod Group in Melbourne is seeking an experienced DataInsights and Reporting Analyst to support a high-profile national service delivery function within a large government environment.

You will join a Strategy and Analytics team to deliver meaningful insights, performance reporting and data visualisations, working with large datasets and engaging stakeholders to drive operational excellence and better customer outcomes.

Qualifications

• Experience developing reports, dashboards and data visualisations that support business performance and decision-making.
• Strong analytical skills for interpreting complex datasets and conveying insights clearly.
• Experience with business intelligence tools such as Power BI.
• Advanced Excel skills including data modelling and Power Query.
• Excellent written and verbal communication for stakeholder engagement.
• Ability to manage multiple priorities and meet tight deadlines.

Responsibilities

• Develop and deliver performance reports, dashboards and data visuals.
• Analyse customer and operational data to identify trends and drivers.
• Provide actionable insights to support evidence-based decision-making.
• Design and maintain dashboards showing operational performance.
• Transform and cleanse data from multiple sources for reporting and analytics.
• Conduct statistical and trend analysis to identify service improvements.
• Prepare reports and presentations for senior stakeholders and executives.
• Ensure data governance and reporting standards are maintained.
• Collaborate with stakeholders to deliver fit-for-purpose solutions.
• Contribute to continuous improvement in service delivery.

Skills

Power BI

Excel (Power Query)

Data analysis

Stakeholder engagement

Statistical analysis

Job description

Chandler Macleod is recruiting on behalf of our client for an experienced DataInsights and Reporting Analyst to support a high-profile national service delivery function. This is an excellent opportunity for a data-driven professional with strong analytical, reporting and stakeholder engagement skills to contribute to operational excellence and improved customer outcomes within a large government environment.

About the Role

As a DataInsights and Reporting Analyst, you will be part of a Strategy and Analytics team responsible for delivering meaningful insights, performance reporting and data visualisations that support operational and strategic decision-making. You will work with large and complex datasets to identify trends, uncover opportunities for improvement and provide actionable recommendations to stakeholders.

Key Responsibilities

• Develop and deliver performance reports, dashboards and data visualisations using a range of reporting tools and analytical techniques.
• Analyse customer and operational data to identify trends, patterns and performance drivers.
• Build meaningful insights that support evidence-based decision-making across business areas.
• Design and maintain dashboards that provide clear visibility of operational performance.
• Transform, cleanse and model data from multiple sources to support reporting and analytics requirements.
• Conduct statistical and trend analysis to identify service improvement opportunities.
• Prepare high-quality reporting and presentations for senior stakeholders and executive audiences.
• Ensure data governance, integrity and reporting standards are maintained.
• Collaborate with internal stakeholders to understand reporting requirements and deliver fit-for-purpose solutions.
• Contribute to continuous improvement initiatives that enhance service delivery and customer experience.

About You

To be successful, you will demonstrate:

• Experience developing reports, dashboards and data visualisations that support business performance and decision-making.
• Strong analytical skills with the ability to interpret complex datasets and communicate insights effectively.
• Experience working with business intelligence and reporting tools such as Power BI or similar platforms.
• Advanced Microsoft Excel skills, including data modelling, Power Query and reporting capabilities.
• Excellent written and verbal communication skills with the ability to engage a broad range of stakeholders.
• Strong problem-solving, critical thinking and decision-making capabilities.
• Ability to manage multiple priorities and deliver outcomes within tight deadlines.
• Experience working in dynamic, fast-paced operational environments.

Highly Desirable

• Experience using SQL for querying, extracting and analysing data.
• Experience working with customer service, contact centre or high-volume service delivery environments.
• Experience with data visualisation and business intelligence platforms such as Power BI.
• Knowledge of data modelling, reporting frameworks and performance analysis methodologies.
• Experience presenting insights and recommendations to senior stakeholders.
• Exposure to platforms such as Amazon Connect or similar customer engagement systems.

Desirable

• Understanding of government operating environments.
• Knowledge of customer experience, service delivery and operational performance reporting.
• Understanding of basic project management principles.
• Experience working with large-scale operational datasets.

Benefits

• Contract opportunity through to 30 June 2027 with Potential Extension
• $61.86 per hour plus Superannuation
• Opportunities available across multiple Australian locations: Dandenong, VIC;Richmond, VIC; Geelong, VIC; Footscray, VIC; Deakin, ACT; Midland, WA; Robina, QLD
• Work within a collaborative analytics and reporting team.
• Contribute to meaningful customer and service delivery outcomes.

Eligibility

Australian Citizenship is mandatory for this opportunity.

Applications close: Friday 13 November 2026.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.