CX Leader, Asia-Pacific — Train & Elevate Customer Journeys

LexisNexis; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A global information services company located in Australia is seeking a Customer Experience Specialist to enhance customer journeys across the Pacific and Asian markets. The role involves analyzing feedback, implementing customer-centric solutions, and collaborating across teams to drive satisfaction and loyalty. Candidates should have a strong background in customer experience and ideally be fluent in additional languages relevant to the region.

Benefits

Discounted Health plan rate

Life assurance

Option to buy additional leave days

Flexible working arrangements

Access to learning resources

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum two years in a customer experience role, especially in the Pacific and Asian markets.
• Fluency in English; additional languages desirable.

Responsibilities

• Develop and implement CX strategies for the Pacific and Asian markets.
• Analyze customer feedback to identify trends.
• Collaborate across teams for seamless customer experiences.

Skills

AI fluency

Analytical skills

Excellent communication

Project management

Customer-centric mindset

Education

Bachelor's degree in Business, Marketing, Communications or related field

Minimum 2 years experience in customer experience roles

Tools

CX tools

CRM systems

Customer feedback platforms

Job description

A global information services company located in Australia is seeking a Customer Experience Specialist to enhance customer journeys across the Pacific and Asian markets. The role involves analyzing feedback, implementing customer-centric solutions, and collaborating across teams to drive satisfaction and loyalty. Candidates should have a strong background in customer experience and ideally be fluent in additional languages relevant to the region.