CX Casual Agent

Accent Group Limited; Melbourne; Presencial; AUD 39.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40% staff discount

Career development opportunities

Employee benefits

Descripción de la vacante

Accent Group Limited, one of Australia’s leading footwear and lifestyle retailers, is seeking casual Customer Experience Agents to join the Customer Experience team. You will help deliver exceptional service across our brands, assisting customers across digital channels and ensuring positive interactions.

You will handle orders, tracking, returns, stock and promotional enquiries, adapt to different brands, and contribute to process improvements with a proactive, collaborative approach.

Formación

• Casual customer service role in retail/eCommerce.
• Excellent written and verbal communication.
• Proficient with Microsoft Office.
• Ability to manage multiple priorities.
• Proactive, solutions-focused mindset.
• Collaborative team player.

Responsabilidades

• Respond to customer enquiries promptly while maintaining high CSAT results.
• Assist customers with orders, freight tracking, returns and general account enquiries.
• Resolve stock, product and promotional enquiries across multiple brands.
• Process day-to-day operational requests from both internal and external stakeholders.
• Adapt your communication style to suit different brands, products and customer audiences.
• Identify opportunities to improve processes and customer experiences.
• Share customer insights and feedback with the wider business to help drive continuous improvement.

Conocimientos

Customer service

Retail experience

Communication skills

MS Office proficiency

Multitasking

Team collaboration

Herramientas

MS Office

Descripción del empleo

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark!

AtAccent Group, we’re passionate about creating the best experience for our customers, whether they’re shopping in-store or online. We’re looking for a casual Customer Experience (CX) Agents to join our Customer Experience team and help deliver exceptional service across our portfolio of leading footwear and lifestyle brands.

Working in a fast-paced, collaborative environment, you’ll support customers across our digital channels, resolve enquiries with care and efficiency, and ensure every interaction leaves a positive impression.

What you’ll do:

• Respond to customer enquiries promptly while maintaining high customer satisfaction (CSAT) results.
• Assist customers with orders, freight tracking, returns and general account enquiries.
• Resolve stock, product and promotional enquiries across multiple brands.
• Process day-to-day operational requests from both internal and external stakeholders.
• Adapt your communication style to suit different brands, products and customer audiences.
• Identify opportunities to improve processes and customer experiences.
• Share customer insights and feedback with the wider business to help drive continuous improvement.

What we’re looking for:

• Previous customer service experience, ideally within retail, wholesale or eCommerce.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency across the Microsoft Office Suite.
• A proactive, solutions-focused mindset with a "Make It Happen" attitude.
• Someone who enjoys working collaboratively in a fast-paced team environment.

Generous 40% staff discount across Accent Group's portfolio of brands.

Opportunity to work with Australia's leading footwear and lifestyle retailer.

Supportive team culture that values collaboration and continuous improvement.

Career development opportunities across a growing business.

Access to employee benefits, well-being initiatives and recognition programs.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.