Customs Manager

Kmart Australia Limited; City of Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A leading retail company is seeking a Customs Manager to lead customs operations and ensure compliance across their international supply chain. You will oversee a high-performing team, manage workflows, and maintain relationships with regulatory bodies. The ideal candidate has 5–7 years of customs experience and holds a Customs Broker Licence. This role offers flexible working options and a range of employee benefits, including discounts and a bonus program.

Benefits

Team member discount card

Access to exclusive discounts

Mentor Program

Bonus program

Flexible working options

Qualifications

• 5–7 years' experience in customs, including regulatory agencies.
• Experience supervising licensed brokers or customs coordinators.
• Strong knowledge of tariff classification and biosecurity requirements.

Responsibilities

• Lead a team to deliver accurate customs lodgements.
• Manage daily workflow and ensure clearance timelines.
• Oversee compliance with regulatory requirements.

Skills

Customs compliance

Stakeholder management

Team leadership

Process improvement

Education

Customs Broker Licence

DAFF accreditation

Tools

Expedient

Microstrategy

Microsoft Office

Job description

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

Customs Manager

We're looking for a Customs Manager to lead our customs and biosecurity operations as part of our International Supply Chain team. In this role, you'll oversee a high‑performing team responsible for ensuring accurate, compliant and timely import and export clearances—supporting our ability to deliver great products to customers every day.

What You’ll Be Doing

Leading a team of Compilers and Classifiers to deliver accurate, compliant customs lodgements across air and sea freight.

Managing daily workflow, allocating tasks and ensuring clearance timelines and KPIs are consistently met.

Overseeing tariff classification, valuation, document accuracy and end‑to‑end compliance with the Customs Act, ABF, DAFF and related regulatory requirements.

Acting as the escalation point for complex entries, biosecurity holds and technical queries.

Ensuring 99% clearance before ETA and accurate classification ahead of freight forwarder due dates.

Identifying process improvements to reduce delays, improve data integrity and support operational efficiency.

Maintaining strong working relationships with ABF, DAFF and internal stakeholders across DC, Inventory, Merchandising and Finance.

Supporting a strong team culture through coaching, development, goal setting and ongoing performance feedback.

To be successful in this role you’ll have

A current Customs Broker Licence and DAFF accreditation.

5–7 years' experience in customs, including working with ABF, DAFF and other regulatory agencies.

Experience supervising licensed brokers or customs coordinators.

Strong knowledge of tariff classification, valuation, FTA rules and biosecurity requirements.

Experience using systems such as Expedient, Microstrategy and Microsoft Office.

Excellent communication and stakeholder management skills.

A proactive, adaptable approach and a commitment to continuous improvement.

Benefits we’ll offer you

Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.

A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings.

Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers.

We want you to feel rewarded for your commitment and hard work – eligible team members get the opportunity to participate in a bonus program.

We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances.

A dynamic learning and support program.

Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.

A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.

Great career opportunities across the broader Wesfarmers Group.

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing .

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!