Customer Success Specialist

at; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading software company based in Gold Coast, QLD is seeking a Customer Care Manager to oversee the customer lifecycle, ensuring a smooth onboarding and ongoing support experience. The ideal candidate will have exceptional organizational skills, strong business acumen, and a passion for software products. This role involves managing a portfolio of around 1,000 customers and identifying growth opportunities in collaboration with the Sales Team.

Qualifications

• Must have strong business acumen and understanding of customer needs.
• Managing a portfolio of roughly 1,000 customers.
• Passion for software products is essential.

Responsibilities

• Oversee a portfolio of roughly 1,000 mass-market customers.
• Lead smooth onboarding experiences for new customers.
• Serve as the main point of contact for customers.
• Partner with the Sales Team to identify growth opportunities.

Skills

Passion for software products

Strong business acumen

Exceptional organisational skills

Effective priority and time management

Problem-solving abilities

Fast, self-directed learner

Professional proficiency in spoken and written English

Job description

At Odoo, we’re more than a software company—we’re a community of innovators dedicated to transforming how businesses operate. Our fully open‑source, feature‑rich platform spans Accounting, HR, CRM, Manufacturing, and 4,000+ additional modules, delivering a powerful and affordable solution—three times more cost‑effective than traditional competitors. Our team is driven, collaborative, and passionate about building exceptional products and customer experiences.

To support our ongoing growth, we’re looking for a Customer Care Manager to guide customers throughout their lifecycle—from onboarding to continued adoption, expansion, and renewal. In this role, you’ll work closely with teams across Sales, Support, and Services to ensure every customer enjoys a smooth and successful experience with Odoo.

Responsibilities

• Oversee a portfolio of roughly 1,000 mass‑market customers, using a blend of automated (low‑touch) and personalised (high‑touch) interactions tailored to their needs
• Lead a smooth onboarding experience for new customers by equipping them with the right tools, resources, and guidance
• Serve as the main point of contact for customers, supporting them throughout their projects and ensuring their overall satisfaction
• Partner with the Sales Team to identify growth opportunities and develop strategies for customer expansion

About You

At Odoo, your skills matter more than your résumé. We’re looking for someone who brings:

Must‑haves

• Passion for software products
• Strong business acumen and understanding of customer needs
• Exceptional organisational skills and the ability to work independently
• Effective priority and time management, especially under pressure
• Problem‑solving abilities
• Fast, self‑directed learner
• Professional proficiency in spoken and written English
• Full, unrestricted working rights in Australia

Nice‑to‑haves

• Experience in administrative roles with a track record of strong organisation and multitasking
• Additional language skills
• A solution‑oriented mindset with strong analytical abilities
• Based in Gold Coast, QLD

Application Questions

• Which of the following statements best describes your right to work in Australia?