Customer Success & Onboarding Manager

at; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading software company based in Gold Coast, QLD is seeking a Customer Care Manager to oversee the customer lifecycle, ensuring a smooth onboarding and ongoing support experience. The ideal candidate will have exceptional organizational skills, strong business acumen, and a passion for software products. This role involves managing a portfolio of around 1,000 customers and identifying growth opportunities in collaboration with the Sales Team.

Qualifications

• Must have strong business acumen and understanding of customer needs.
• Managing a portfolio of roughly 1,000 customers.
• Passion for software products is essential.

Responsibilities

• Oversee a portfolio of roughly 1,000 mass-market customers.
• Lead smooth onboarding experiences for new customers.
• Serve as the main point of contact for customers.
• Partner with the Sales Team to identify growth opportunities.

Skills

Passion for software products

Strong business acumen

Exceptional organisational skills

Effective priority and time management

Problem-solving abilities

Fast, self-directed learner

Professional proficiency in spoken and written English

Job description

A leading software company based in Gold Coast, QLD is seeking a Customer Care Manager to oversee the customer lifecycle, ensuring a smooth onboarding and ongoing support experience. The ideal candidate will have exceptional organizational skills, strong business acumen, and a passion for software products. This role involves managing a portfolio of around 1,000 customers and identifying growth opportunities in collaboration with the Sales Team.