Customer Success Manager — Hybrid Role with Equity & Growth

Datadog,; Council of the City of Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

A leading SaaS company in Sydney is looking for a Customer Success Manager to build customer relationships, drive product adoption, and advocate for customer needs effectively. The ideal candidate will have over 5 years of experience in a customer-facing role and excel in communication and relationship-building skills. This position offers a hybrid work model and priority for professional development.

Benefits

Best-in-breed onboarding

Sales training

Inclusive company culture

Continuous professional development

Employee stock purchase plan

Generous global benefits

Qualifications

• 5+ years of experience in a customer account facing role.
• Motivated by building long-term and meaningful relationships.
• Excited by working in a fluid, solution-focused environment.

Responsibilities

• Drive new product attachment and manage customer relationships.
• Partner with sales for smooth transition and onboarding.
• Monitor usage trends to identify renewal risks.

Skills

Strong communication

Attention to detail

Relationship building

Customer-minded

Negotiation skills

Job description

A leading SaaS company in Sydney is looking for a Customer Success Manager to build customer relationships, drive product adoption, and advocate for customer needs effectively. The ideal candidate will have over 5 years of experience in a customer-facing role and excel in communication and relationship-building skills. This position offers a hybrid work model and priority for professional development.