Customer Success Manager

NinjaOne; New South Wales; Hybrid; AUD 80,000 - 120,000; Full time

Job summary

A leading IT solution provider in Sydney is searching for a Customer Success Manager. In this role, you will build strong customer relationships, drive product adoption, and ensure client satisfaction while managing your portfolio of accounts. The ideal candidate has exceptional consultative skills and a proven sales track record, with a preference for a Bachelor's degree. This position offers a hybrid work environment along with competitive compensation and growth opportunities.

Benefits

Hybrid work environment

Free in-office lunches

Opportunities for growth and advancement

Qualifications

• Proven track record in achieving and maintaining sales targets.
• Experience in influencing and inspiring customers.
• Extensive IT knowledge.

Responsibilities

• Grow individual book of business within portfolio of accounts.
• Engage regularly with accounts to build relationships.
• Document activities and opportunities in Salesforce.
• Analyze customer needs to provide tailored solutions.

Skills

Exceptional consultative skills

Verbal and written communication skills

IT knowledge

Ability to maintain sales targets

Relationship building

Education

Bachelor’s degree

Tools

Salesforce

Job description

About the Role

As a Customer Success Manager, you are an outgoing, self‑motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long‑lasting customer relationships. As a CSM, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.

Location

Sydney, NSW (North Sydney) – Hybrid, in office on Monday, Wednesday, and Friday plus additional days as required

What You’ll be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts
• Proactively engage and reach out to your accounts on a regular basis
• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross‑sell and up‑sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Maintain knowledge of market conditions and competitive activities
• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor’s degree (preferred)
• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• We are a collaborative, kind, and curious community
• We prioritize your work/life balance offering a hybrid work environment and free in‑office lunches throughout the week
• We reward your work with opportunity for growth and advancement
• Grow personally and together with one of the fastest growing companies globally
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with an amazing international workforce

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.